Oak Furnitureland is a British retailer specialising in high-quality oak furniture. Their ultimate mission is to provide customers with durable, stylish furniture that enhances homes while offering exceptional value. They aim to democratise access to premium oak furniture, prioritising craftsmanship and sustainability. Oak Furnitureland's purpose revolves around making well-crafted, timeless furniture accessible to a broad audience, promoting longevity and aesthetic appeal in every piece they offer.

Retail & Consumer Goods

Oak Furnitureland

You don't just furnish a home, you grow one. #GrowYourHome with Oak Furnitureland

You need extensive retail sales experience, strong communication skills, knowledge of the furniture industry, and a track record of achieving sales targets and KPIs.

You will provide exceptional customer service, achieve sales targets, collaborate with the team, maintain store standards, stay updated on products, and ensure a seamless omnichannel experience.

Customer Relations

Belfast

Retail Sales Advisor
 
Role Overview
 
Our Retail Sales Advisors are at the heart of our business acting as our biggest brand ambassadors. Often the first point of contact for customers visiting our network of showrooms, they are both inspired and empowered to support our customers in growing their homes by assisting them in choosing the perfect pieces of furniture and accessories from our broad range of products. They achieve this with every customer by being commercially minded and adopting a consultative sales approach using their expert knowledge of our comprehensive product range to deliver an exceptional experience on every occasion.
 
This commitment to high performance is recognised and rewarded through our generous, industry-leading uncapped commission scheme, which ensures that all our Retail colleagues are rewarded for their dedication and hard work.
 
About The Role
 
Core Responsibilities
 
Provide all customers with an exceptional customer experience by sharing their expert knowledge of Oak Furnitureland's extensive product ranges and services.
 Follow the Retail Sales Model to make recommendations based on customer needs, supporting the right purchasing decisions to be made.
 Contributes towards improving Oak Furnitureland’s customer satisfaction scores, including Net Promoter Score and Trust Pilot ratings, increasing customer loyalty and brand perception, influencing repeat business and new sales opportunities.
 Consistently achieve personal sales and performance KPIs and targets, supporting the overall showroom team to collectively achieve outstanding business performance.
 Adopting a one-team approach by working closely with the Store Manager and Assistant Manager to create an inclusive team culture aligned with our purpose and values, and always displaying our expected behaviours.
 Collaborate with other business areas to create and maintain a compliant and up-to-date retail environment by working proactively with the Visual Merchandising and Facilities & Maintenance Teams to provide a safe and inviting showroom that showcases Oak Furnitureland products and services to the highest standards.
 Positively engage with Partnering 4 Performance, enabling the shaping of personal objectives and robust development plans that support both individual and business growth plans.
 Deliver business, divisional, and showroom ways of working, always adhering to Oak Furnitureland processes, policies, and procedures.
 Remain up-to-date and commercially aware of internal and external factors that may impact business trade and customer experience.
 Utilise all training materials and business communications to keep own knowledge of Oak Furnitureland products and services up to date enhancing both personal and business sales performance.
 Using Oak Furnitureland systems, ensure all customer information is processed compliantly, efficiently and correctly following all procedures and policies.
 Encourage and deliver a seamless omnichannel customer journey by recommending and using digital resources and marketing tools to help customers make informed purchase decisions.
 
Skills and Experience
 
Extensive experience working in customer-facing environments, demonstrating in-depth knowledge and understanding of retail sales and delivering an exceptional customer journey, ideally within furniture or similar consultative-based sales environments.
 Knowledge of using sales models and following sales processes, enabling personal targets to be achieved.
 Highly skilled at questioning and listening techniques, adopting a persuasive communication style with the ability to influence, generate, and build positive relationships.
 Demonstrable knowledge and experience of working within successful high-performing teams.
 Experience in consistently achieving stretch personal and team goals and KPIs.
 Understand the link between customer experience and key metrics such as NPS, Trust Pilot, repeat business, and new sales opportunities.
 Up-to-date knowledge and awareness of the furniture industry-associated products and services and understanding of Oak Furnitureland’s USPs and competitors.
 Understanding of the regulatory frameworks associated with this sector and role, with relevant experience enabling the following and delivering of set policies and procedures.
 Knowledge and awareness of purchasing motivations and the internal and external factors that could influence purchasing decisions.
 
Our Retail Sales Advisors work towards a store target, offering uncapped commission rates of up to 4% on all sales.
 
Working Hours
 
This is a full-time role working 40 hours per week, 5 out of 7 days, with one weekend off every six.
 
This position may suit individuals with previous skills or experience gained from the following roles: Sales Associate, Sales Consultant, Retail Associate, Sales Professional, Sales Consultant or Sales Executive.
 
Benefits
 
Exclusive Employee Discounts: Enjoy unbeatable savings on all Oak Furnitureland products after completing your probation period.
 Generous Holiday Allowance: Benefit from 20 days of holiday each year (excluding Bank Holidays), giving you ample time to relax and recharge.
 Celebrate Your Special Day: Take an extra day off to celebrate your birthday or another special occasion important to you!
 My Rewards Programme: Unlock incredible savings and enjoy exclusive discounts on essentials and luxuries, from dining out and grocery shopping to entertainment, holidays, and gym memberships.
 Competitive Pension Scheme: Secure your future with a 4% employee contribution, matched by the company.
 Comprehensive Life Assurance: Receive free coverage worth at least twice your annual salary, ensuring peace of mind up to age 65.
 Continued Development: Enhance your skills and support your future career advancement with ongoing training and growth opportunities within the company.
 Supportive Employee Assistance Programme: Access professional counselling services via phone or in person whenever needed.
 Convenient Free On-site Parking: Enjoy the convenience and ease of free parking at our location.
 
Company Information
 
Oak Furnitureland launched in 2006. Our brand was built on ensuring our customers could access high-quality hardwood furniture at affordable prices, and we were predominantly known for our range of well-crafted cabinetry.
 
Fast-forward to today, and you’ll discover our commitment to using quality materials and creating furniture built to last hasn’t changed. We still offer great value for money, too, but what you’ll discover now is an evolution that’s seen us expand our categories and styles of furniture so that we can offer something for every home.
 
Not only do we offer fantastic pieces of furniture for the home, but we are also a great place to work. It is one where colleagues are valued, feel connected to the business, and are provided with an environment where they can flourish, contribute, and develop their careers.
 
To support us, we are guided by our company's purpose of ‘helping people make their house a real home’, which is underpinned by our values:
 
We are adaptable
 We are experts
 We are authentic
 We are one team
 We put our customers first.
 
Equal Opportunities Employer
 
Our mission is to build an open and inclusive work environment where all colleagues have equal opportunity and access to development, progression and growth. We strive to recruit and retain diverse talent representative of our customer demographic.
 
We have an inclusive environment where everyone can be themselves and are driven by the same purpose and values. As we endeavour to create a workplace that reflects our diverse customer base and the communities in which we live and work, we strongly encourage applications from individuals belonging to minority and underrepresented groups. We are committed to fairness in how we hire new colleagues and if you require any additional support to help you through the process, we’re happy to make the necessary adjustments for anyone who needs them.
 
Please know that any offer is subject to references and a DBS check.
 
Check Us Out
 
Oak Furnitureland Website
 
Oak Furnitureland Careers
 
Oak Furnitureland LinkedIn
 
Oak Furnitureland Instagram
 
Oak Furnitureland Facebook

Retail Sales Advisor

Role Overview

Our Retail Sales Advisors are at the heart of our business acting as our biggest brand ambassadors. Often the first point of contact for customers visiting our network of showrooms, they are both inspired and empowered to support our customers in growing their homes by assisting them in choosing the perfect pieces of furniture and accessories from our broad range of products. They achieve this with every customer by being commercially minded and adopting a consultative sales approach using their expert knowledge of our comprehensive product range to deliver an exceptional experience on every occasion.

This commitment to high performance is recognised and rewarded through our generous, industry-leading uncapped commission scheme, which ensures that all our Retail colleagues are rewarded for their dedication and hard work.

About The Role

Core Responsibilities

Provide all customers with an exceptional customer experience by sharing their expert knowledge of Oak Furnitureland's extensive product ranges and services.
Follow the Retail Sales Model to make recommendations based on customer needs, supporting the right purchasing decisions to be made.
Contributes towards improving Oak Furnitureland’s customer satisfaction scores, including Net Promoter Score and Trust Pilot ratings, increasing customer loyalty and brand perception, influencing repeat business and new sales opportunities.
Consistently achieve personal sales and performance KPIs and targets, supporting the overall showroom team to collectively achieve outstanding business performance.
Adopting a one-team approach by working closely with the Store Manager and Assistant Manager to create an inclusive team culture aligned with our purpose and values, and always displaying our expected behaviours.
Collaborate with other business areas to create and maintain a compliant and up-to-date retail environment by working proactively with the Visual Merchandising and Facilities & Maintenance Teams to provide a safe and inviting showroom that showcases Oak Furnitureland products and services to the highest standards.
Positively engage with Partnering 4 Performance, enabling the shaping of personal objectives and robust development plans that support both individual and business growth plans.
Deliver business, divisional, and showroom ways of working, always adhering to Oak Furnitureland processes, policies, and procedures.
Remain up-to-date and commercially aware of internal and external factors that may impact business trade and customer experience.
Utilise all training materials and business communications to keep own knowledge of Oak Furnitureland products and services up to date enhancing both personal and business sales performance.
Using Oak Furnitureland systems, ensure all customer information is processed compliantly, efficiently and correctly following all procedures and policies.
Encourage and deliver a seamless omnichannel customer journey by recommending and using digital resources and marketing tools to help customers make informed purchase decisions.

Skills and Experience

Extensive experience working in customer-facing environments, demonstrating in-depth knowledge and understanding of retail sales and delivering an exceptional customer journey, ideally within furniture or similar consultative-based sales environments.
Knowledge of using sales models and following sales processes, enabling personal targets to be achieved.
Highly skilled at questioning and listening techniques, adopting a persuasive communication style with the ability to influence, generate, and build positive relationships.
Demonstrable knowledge and experience of working within successful high-performing teams.
Experience in consistently achieving stretch personal and team goals and KPIs.
Understand the link between customer experience and key metrics such as NPS, Trust Pilot, repeat business, and new sales opportunities.
Up-to-date knowledge and awareness of the furniture industry-associated products and services and understanding of Oak Furnitureland’s USPs and competitors.
Understanding of the regulatory frameworks associated with this sector and role, with relevant experience enabling the following and delivering of set policies and procedures.
Knowledge and awareness of purchasing motivations and the internal and external factors that could influence purchasing decisions.

Our Retail Sales Advisors work towards a store target, offering uncapped commission rates of up to 4% on all sales.

Working Hours

This is a full-time role working 40 hours per week, 5 out of 7 days, with one weekend off every six.

This position may suit individuals with previous skills or experience gained from the following roles: Sales Associate, Sales Consultant, Retail Associate, Sales Professional, Sales Consultant or Sales Executive.

Benefits

Exclusive Employee Discounts: Enjoy unbeatable savings on all Oak Furnitureland products after completing your probation period.
Generous Holiday Allowance: Benefit from 20 days of holiday each year (excluding Bank Holidays), giving you ample time to relax and recharge.
Celebrate Your Special Day: Take an extra day off to celebrate your birthday or another special occasion important to you!
My Rewards Programme: Unlock incredible savings and enjoy exclusive discounts on essentials and luxuries, from dining out and grocery shopping to entertainment, holidays, and gym memberships.
Competitive Pension Scheme: Secure your future with a 4% employee contribution, matched by the company.
Comprehensive Life Assurance: Receive free coverage worth at least twice your annual salary, ensuring peace of mind up to age 65.
Continued Development: Enhance your skills and support your future career advancement with ongoing training and growth opportunities within the company.
Supportive Employee Assistance Programme: Access professional counselling services via phone or in person whenever needed.
Convenient Free On-site Parking: Enjoy the convenience and ease of free parking at our location.

Company Information

Oak Furnitureland launched in 2006. Our brand was built on ensuring our customers could access high-quality hardwood furniture at affordable prices, and we were predominantly known for our range of well-crafted cabinetry.

Fast-forward to today, and you’ll discover our commitment to using quality materials and creating furniture built to last hasn’t changed. We still offer great value for money, too, but what you’ll discover now is an evolution that’s seen us expand our categories and styles of furniture so that we can offer something for every home.

Not only do we offer fantastic pieces of furniture for the home, but we are also a great place to work. It is one where colleagues are valued, feel connected to the business, and are provided with an environment where they can flourish, contribute, and develop their careers.

To support us, we are guided by our company's purpose of ‘helping people make their house a real home’, which is underpinned by our values:

We are adaptable
We are experts
We are authentic
We are one team
We put our customers first.

Equal Opportunities Employer

Our mission is to build an open and inclusive work environment where all colleagues have equal opportunity and access to development, progression and growth. We strive to recruit and retain diverse talent representative of our customer demographic.

We have an inclusive environment where everyone can be themselves and are driven by the same purpose and values. As we endeavour to create a workplace that reflects our diverse customer base and the communities in which we live and work, we strongly encourage applications from individuals belonging to minority and underrepresented groups. We are committed to fairness in how we hire new colleagues and if you require any additional support to help you through the process, we’re happy to make the necessary adjustments for anyone who needs them.

Please know that any offer is subject to references and a DBS check.

Check Us Out

Oak Furnitureland Website

Oak Furnitureland Careers

Oak Furnitureland LinkedIn

Oak Furnitureland Instagram

Oak Furnitureland Facebook

Retail Sales Advisor - Belfast - Oak Furnitureland

Retail Sales Advisor 
 
 
 Role Overview 
 
 
 Our Retail Sales Advisors are at the heart of our business acting as our biggest brand ambassadors. Often the first point of contact for customers visiting our network of showrooms, they are both inspired and empowered to support our customers in growing their homes by assisting them in choosing the perfect pieces of furniture and accessories from our broad range of products. They achieve this with every customer by being commercially minded and adopting a consultative sales approach using their expert knowledge of our comprehensive product range to deliver an exceptional experience on every occasion. 
 
 
 This commitment to high performance is recognised and rewarded through our generous, industry-leading uncapped commission scheme, which ensures that all our Retail colleagues are rewarded for their dedication and hard work. 
 
 
 About The Role 
 
 
 Core Responsibilities 
 
 
 Provide all customers with an exceptional customer experience by sharing their expert knowledge of Oak Furnitureland's extensive product ranges and services. 
 
 Follow the Retail Sales Model to make recommendations based on customer needs, supporting the right purchasing decisions to be made. 
 
 Contributes towards improving Oak Furnitureland’s customer satisfaction scores, including Net Promoter Score and Trust Pilot ratings, increasing customer loyalty and brand perception, influencing repeat business and new sales opportunities. 
 
 Consistently achieve personal sales and performance KPIs and targets, supporting the overall showroom team to collectively achieve outstanding business performance. 
 
 Adopting a one-team approach by working closely with the Store Manager and Assistant Manager to create an inclusive team culture aligned with our purpose and values, and always displaying our expected behaviours. 
 
 Collaborate with other business areas to create and maintain a compliant and up-to-date retail environment by working proactively with the Visual Merchandising and Facilities &amp; Maintenance Teams to provide a safe and inviting showroom that showcases Oak Furnitureland products and services to the highest standards. 
 
 Positively engage with Partnering 4 Performance, enabling the shaping of personal objectives and robust development plans that support both individual and business growth plans. 
 
 Deliver business, divisional, and showroom ways of working, always adhering to Oak Furnitureland processes, policies, and procedures. 
 
 Remain up-to-date and commercially aware of internal and external factors that may impact business trade and customer experience. 
 
 Utilise all training materials and business communications to keep own knowledge of Oak Furnitureland products and services up to date enhancing both personal and business sales performance. 
 
 Using Oak Furnitureland systems, ensure all customer information is processed compliantly, efficiently and correctly following all procedures and policies. 
 
 Encourage and deliver a seamless omnichannel customer journey by recommending and using digital resources and marketing tools to help customers make informed purchase decisions. 
 
 
 Skills and Experience 
 
 
 Extensive experience working in customer-facing environments, demonstrating in-depth knowledge and understanding of retail sales and delivering an exceptional customer journey, ideally within furniture or similar consultative-based sales environments. 
 
 Knowledge of using sales models and following sales processes, enabling personal targets to be achieved. 
 
 Highly skilled at questioning and listening techniques, adopting a persuasive communication style with the ability to influence, generate, and build positive relationships. 
 
 Demonstrable knowledge and experience of working within successful high-performing teams. 
 
 Experience in consistently achieving stretch personal and team goals and KPIs. 
 
 Understand the link between customer experience and key metrics such as NPS, Trust Pilot, repeat business, and new sales opportunities. 
 
 Up-to-date knowledge and awareness of the furniture industry-associated products and services and understanding of Oak Furnitureland’s USPs and competitors. 
 
 Understanding of the regulatory frameworks associated with this sector and role, with relevant experience enabling the following and delivering of set policies and procedures. 
 
 Knowledge and awareness of purchasing motivations and the internal and external factors that could influence purchasing decisions. 
 
 
 Our Retail Sales Advisors work towards a store target, offering uncapped commission rates of up to 4% on all sales. 
 
 
 Working Hours 
 
 
 This is a full-time role working 40 hours per week, 5 out of 7 days, with one weekend off every six. 
 
 
 This position may suit individuals with previous skills or experience gained from the following roles: Sales Associate, Sales Consultant, Retail Associate, Sales Professional, Sales Consultant or Sales Executive. 
 
 
 Benefits 
 
 Exclusive Employee Discounts: Enjoy unbeatable savings on all Oak Furnitureland products after completing your probation period. 
 Generous Holiday Allowance: Benefit from 20 days of holiday each year (excluding Bank Holidays), giving you ample time to relax and recharge. 
 Celebrate Your Special Day: Take an extra day off to celebrate your birthday or another special occasion important to you! 
 My Rewards Programme: Unlock incredible savings and enjoy exclusive discounts on essentials and luxuries, from dining out and grocery shopping to entertainment, holidays, and gym memberships. 
 Competitive Pension Scheme: Secure your future with a 4% employee contribution, matched by the company. 
 Comprehensive Life Assurance: Receive free coverage worth at least twice your annual salary, ensuring peace of mind up to age 65. 
 Continued Development: Enhance your skills and support your future career advancement with ongoing training and growth opportunities within the company. 
 Supportive Employee Assistance Programme: Access professional counselling services via phone or in person whenever needed. 
 Convenient Free On-site Parking: Enjoy the convenience and ease of free parking at our location. 
 
 
 Company Information 
 
 
 Oak Furnitureland launched in 2006. Our brand was built on ensuring our customers could access high-quality hardwood furniture at affordable prices, and we were predominantly known for our range of well-crafted cabinetry. 
 
 
 Fast-forward to today, and you’ll discover our commitment to using quality materials and creating furniture built to last hasn’t changed. We still offer great value for money, too, but what you’ll discover now is an evolution that’s seen us expand our categories and styles of furniture so that we can offer something for every home. 
 
 
 Not only do we offer fantastic pieces of furniture for the home, but we are also a great place to work. It is one where colleagues are valued, feel connected to the business, and are provided with an environment where they can flourish, contribute, and develop their careers. 
 
 
 To support us, we are guided by our company's purpose of ‘helping people make their house a real home’, which is underpinned by our values: 
 
 
 We are adaptable 
 
 We are experts 
 
 We are authentic 
 
 We are one team 
 
 We put our customers first. 
 
 
 Equal Opportunities Employer 
 
 
 Our mission is to build an open and inclusive work environment where all colleagues have equal opportunity and access to development, progression and growth. We strive to recruit and retain diverse talent representative of our customer demographic. 
 
 
 We have an inclusive environment where everyone can be themselves and are driven by the same purpose and values. As we endeavour to create a workplace that reflects our diverse customer base and the communities in which we live and work, we strongly encourage applications from individuals belonging to minority and underrepresented groups. We are committed to fairness in how we hire new colleagues and if you require any additional support to help you through the process, we’re happy to make the necessary adjustments for anyone who needs them. 
 
 
 Please know that any offer is subject to references and a DBS check. 
 
 
 Check Us Out 
 
 
 Oak Furnitureland Website 
 
 
 Oak Furnitureland Careers 
 
 
 Oak Furnitureland LinkedIn 
 
 
 Oak Furnitureland Instagram 
 
 
 Oak Furnitureland Facebook

Retail Sales Advisor - Belfast

You excel in building trust through friendly communication, active listening, and persuasive dialogue. You're motivated, accountable, and committed to personal growth while supporting others inclusively.

You will build trust with customers, actively listen to their needs, use persuasive communication, exceed performance targets, and support colleagues while continuously developing your skills.

Sales & Business Development

Newcastle

Our Retail Sales Advisors are at the heart of our business acting as our biggest brand ambassadors. Often the first point of contact for customers visiting our network of showrooms, they are both inspired and empowered to support our customers in growing their homes by assisting them in choosing the perfect pieces of furniture and accessories from our broad range of products. They achieve this with every customer by being commercially minded and adopting a consultative sales approach using their expert knowledge of our comprehensive product range to deliver an exceptional experience on every occasion.
 
This continued high performance is recognised by a generous industry-leading uncapped commission scheme that ensures all colleagues are rewarded for all their efforts.
 
With colleagues working closely together, our showroom teams adopt a ‘One Team’ mindset, all supporting each other to meet the needs of our customers whilst consistently achieving and exceeding both personal and team targets. Sharing knowledge and learning through in-showroom mentorship and our extensive learning and development offering, our Retail Sales Advisors become true furniture experts enabling them to deliver outstanding customer experiences positively impacting key customer performance metrics which include Net Promoter Score and Trustpilot.
 
The Person
 
Develops real relationships built on trust and respect by using a friendly but professional communication style to build relationships.
 Highly skilled at questioning techniques and using active listening skills to understand customers’ needs.
 Has a persuasive but authentic communication style with the ability to influence.
 Intrinsically motivated to exceed expected results and performance targets, taking personal accountability for own contribution whilst supporting others.
 Continually keeps knowledge up to date by adopting a growth mindset and taking accountability for self-development.
 Adopts an inclusive and supportive approach by taking a genuine interest in colleagues, customers, and the business.
 
This role would suit individuals with skills or experience in the following areas: Sales Advisor, Retail, Sales, Sales Consultant, and Sales Executive.
 
Our Benefits
 
Uncapped commission of up to 4% on all sales offering great earning potential.
 Pay: our salaries are competitive and reviewed every year.
 Pension: 4% employee contribution matched by the company.
 Life assurance: free cover of a minimum of two times salary up to the age of 65.
 Holidays: 28 days statutory holiday per year, pro-rate if part-time.
 Birthday: an additional day off for you to celebrate your birthday.
 1 weekend in every in 6 off.
 Employee discount: amazing discounts available on all Oak Furnitureland products after successful completion of probation.
 Continued development to grow skills and support future internal career advancement.
 Employee Assistance Programme: gives all employees access to both telephone and face-to-face counselling services.
 My Rewards Programme: offering discounts on everything from restaurants and supermarkets to entertainment and holidays.
 Free on-site parking at all locations.
 
Our Company
 
We have a lot of things to be proud of here at Oak Furnitureland.
 
Ever since we started out, quality has been at the forefront of everything we do. We’re still guided by our original vision. We think every home deserves beautiful furniture that’s made for real life. And we keep the prices real, too.
 
We’ve built strong relationships with suppliers and quality control teams and have our own delivery crews and customer service centre. All this means we can get our real wood furniture and fabulous sofas into people’s homes as quickly and cost-effectively as possible – with nearly half a million orders every year!
 
We make furniture for real homes, where children bounce on sofas, papers are stuffed into dresser drawers, and storage footstools are great for a quick tidy-up. Quality is built-in. And it’s not gone unnoticed. Oak Furnitureland has appeared on the Sunday Times Fast Track list for six years running, and our photogenic furniture regularly features in magazines like House Beautiful, Good Homes, Home Style and more.
 
At Oak Furnitureland we have put Diversity and Inclusion at the top of our people agenda, as we believe that a more diverse and inclusive workplace, where people of different backgrounds are truly represented ensures better outcomes for all colleagues and the business.
 
We have an inclusive environment where individuals can be themselves and where everyone is driven by the same purpose and values. We are committed to fairness in the way we hire new colleagues and if any additional support is required during the selection process, we’re happy to make the necessary adjustments for anyone that needs them.

Our Retail Sales Advisors are at the heart of our business acting as our biggest brand ambassadors. Often the first point of contact for customers visiting our network of showrooms, they are both inspired and empowered to support our customers in growing their homes by assisting them in choosing the perfect pieces of furniture and accessories from our broad range of products. They achieve this with every customer by being commercially minded and adopting a consultative sales approach using their expert knowledge of our comprehensive product range to deliver an exceptional experience on every occasion.

This continued high performance is recognised by a generous industry-leading uncapped commission scheme that ensures all colleagues are rewarded for all their efforts.

With colleagues working closely together, our showroom teams adopt a ‘One Team’ mindset, all supporting each other to meet the needs of our customers whilst consistently achieving and exceeding both personal and team targets. Sharing knowledge and learning through in-showroom mentorship and our extensive learning and development offering, our Retail Sales Advisors become true furniture experts enabling them to deliver outstanding customer experiences positively impacting key customer performance metrics which include Net Promoter Score and Trustpilot.

The Person

Develops real relationships built on trust and respect by using a friendly but professional communication style to build relationships.
Highly skilled at questioning techniques and using active listening skills to understand customers’ needs.
Has a persuasive but authentic communication style with the ability to influence.
Intrinsically motivated to exceed expected results and performance targets, taking personal accountability for own contribution whilst supporting others.
Continually keeps knowledge up to date by adopting a growth mindset and taking accountability for self-development.
Adopts an inclusive and supportive approach by taking a genuine interest in colleagues, customers, and the business.

This role would suit individuals with skills or experience in the following areas: Sales Advisor, Retail, Sales, Sales Consultant, and Sales Executive.

Our Benefits

Uncapped commission of up to 4% on all sales offering great earning potential.
Pay: our salaries are competitive and reviewed every year.
Pension: 4% employee contribution matched by the company.
Life assurance: free cover of a minimum of two times salary up to the age of 65.
Holidays: 28 days statutory holiday per year, pro-rate if part-time.
Birthday: an additional day off for you to celebrate your birthday.
1 weekend in every in 6 off.
Employee discount: amazing discounts available on all Oak Furnitureland products after successful completion of probation.
Continued development to grow skills and support future internal career advancement.
Employee Assistance Programme: gives all employees access to both telephone and face-to-face counselling services.
My Rewards Programme: offering discounts on everything from restaurants and supermarkets to entertainment and holidays.
Free on-site parking at all locations.

Our Company

We have a lot of things to be proud of here at Oak Furnitureland.

Ever since we started out, quality has been at the forefront of everything we do. We’re still guided by our original vision. We think every home deserves beautiful furniture that’s made for real life. And we keep the prices real, too.

We’ve built strong relationships with suppliers and quality control teams and have our own delivery crews and customer service centre. All this means we can get our real wood furniture and fabulous sofas into people’s homes as quickly and cost-effectively as possible – with nearly half a million orders every year!

We make furniture for real homes, where children bounce on sofas, papers are stuffed into dresser drawers, and storage footstools are great for a quick tidy-up. Quality is built-in. And it’s not gone unnoticed. Oak Furnitureland has appeared on the Sunday Times Fast Track list for six years running, and our photogenic furniture regularly features in magazines like House Beautiful, Good Homes, Home Style and more.

At Oak Furnitureland we have put Diversity and Inclusion at the top of our people agenda, as we believe that a more diverse and inclusive workplace, where people of different backgrounds are truly represented ensures better outcomes for all colleagues and the business.

We have an inclusive environment where individuals can be themselves and where everyone is driven by the same purpose and values. We are committed to fairness in the way we hire new colleagues and if any additional support is required during the selection process, we’re happy to make the necessary adjustments for anyone that needs them.

Retail Sales Advisor - North Shields - Oak Furnitureland

Our Retail Sales Advisors are at the heart of our business acting as our biggest brand ambassadors. Often the first point of contact for customers visiting our network of showrooms, they are both inspired and empowered to support our customers in growing their homes by assisting them in choosing the perfect pieces of furniture and accessories from our broad range of products. They achieve this with every customer by being commercially minded and adopting a consultative sales approach using their expert knowledge of our comprehensive product range to deliver an exceptional experience on every occasion. 
 
 
 This continued high performance is recognised by a generous industry-leading uncapped commission scheme that ensures all colleagues are rewarded for all their efforts. 
 
 
 With colleagues working closely together, our showroom teams adopt a ‘One Team’ mindset, all supporting each other to meet the needs of our customers whilst consistently achieving and exceeding both personal and team targets. Sharing knowledge and learning through in-showroom mentorship and our extensive learning and development offering, our Retail Sales Advisors become true furniture experts enabling them to deliver outstanding customer experiences positively impacting key customer performance metrics which include Net Promoter Score and Trustpilot. 
 
 
 The Person 
 
 
 Develops real relationships built on trust and respect by using a friendly but professional communication style to build relationships. 
 
 Highly skilled at questioning techniques and using active listening skills to understand customers’ needs. 
 
 Has a persuasive but authentic communication style with the ability to influence. 
 
 Intrinsically motivated to exceed expected results and performance targets, taking personal accountability for own contribution whilst supporting others. 
 
 Continually keeps knowledge up to date by adopting a growth mindset and taking accountability for self-development. 
 
 Adopts an inclusive and supportive approach by taking a genuine interest in colleagues, customers, and the business. 
 
 
 This role would suit individuals with skills or experience in the following areas: Sales Advisor, Retail, Sales, Sales Consultant, and Sales Executive. 
 
 
 Our Benefits 
 
 
 Uncapped commission of up to 4% on all sales offering great earning potential. 
 Pay: our salaries are competitive and reviewed every year. 
 Pension: 4% employee contribution matched by the company. 
 Life assurance: free cover of a minimum of two times salary up to the age of 65. 
 Holidays: 28 days statutory holiday per year, pro-rate if part-time. 
 Birthday: an additional day off for you to celebrate your birthday. 
 
 1 weekend in every in 6 off. 
 Employee discount: amazing discounts available on all Oak Furnitureland products after successful completion of probation. 
 
 Continued development to grow skills and support future internal career advancement. 
 Employee Assistance Programme: gives all employees access to both telephone and face-to-face counselling services. 
 My Rewards Programme: offering discounts on everything from restaurants and supermarkets to entertainment and holidays. 
 
 Free on-site parking at all locations. 
 
 
 Our Company 
 
 
 We have a lot of things to be proud of here at Oak Furnitureland. 
 
 
 Ever since we started out, quality has been at the forefront of everything we do. We’re still guided by our original vision. We think every home deserves beautiful furniture that’s made for real life. And we keep the prices real, too. 
 
 
 We’ve built strong relationships with suppliers and quality control teams and have our own delivery crews and customer service centre. All this means we can get our real wood furniture and fabulous sofas into people’s homes as quickly and cost-effectively as possible – with nearly half a million orders every year! 
 
 
 We make furniture for real homes, where children bounce on sofas, papers are stuffed into dresser drawers, and storage footstools are great for a quick tidy-up. Quality is built-in. And it’s not gone unnoticed. Oak Furnitureland has appeared on the Sunday Times Fast Track list for six years running, and our photogenic furniture regularly features in magazines like House Beautiful, Good Homes, Home Style and more. 
 
 
 At Oak Furnitureland we have put Diversity and Inclusion at the top of our people agenda, as we believe that a more diverse and inclusive workplace, where people of different backgrounds are truly represented ensures better outcomes for all colleagues and the business. 
 
 
 We have an inclusive environment where individuals can be themselves and where everyone is driven by the same purpose and values. We are committed to fairness in the way we hire new colleagues and if any additional support is required during the selection process, we’re happy to make the necessary adjustments for anyone that needs them.

Oak Furnitureland

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