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Retail Sales Advisor - Belfast

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Oak Furnitureland

3mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
  • Belfast

AI generated summary

  • You need extensive retail sales experience, strong communication skills, knowledge of the furniture industry, and a track record of achieving sales targets and KPIs.
  • You will provide exceptional customer service, achieve sales targets, collaborate with the team, maintain store standards, stay updated on products, and ensure a seamless omnichannel experience.

Requirements

  • Extensive experience working in customer-facing environments, demonstrating in-depth knowledge and understanding of retail sales and delivering an exceptional customer journey, ideally within furniture or similar consultative-based sales environments.
  • Knowledge of using sales models and following sales processes, enabling personal targets to be achieved.
  • Highly skilled at questioning and listening techniques, adopting a persuasive communication style with the ability to influence, generate, and build positive relationships.
  • Demonstrable knowledge and experience of working within successful high-performing teams.
  • Experience in consistently achieving stretch personal and team goals and KPIs.
  • Understand the link between customer experience and key metrics such as NPS, Trust Pilot, repeat business, and new sales opportunities.
  • Up-to-date knowledge and awareness of the furniture industry-associated products and services and understanding of Oak Furnitureland’s USPs and competitors.
  • Understanding of the regulatory frameworks associated with this sector and role, with relevant experience enabling the following and delivering of set policies and procedures.
  • Knowledge and awareness of purchasing motivations and the internal and external factors that could influence purchasing decisions.

Responsibilities

  • Provide all customers with an exceptional customer experience by sharing their expert knowledge of Oak Furnitureland's extensive product ranges and services.
  • Follow the Retail Sales Model to make recommendations based on customer needs, supporting the right purchasing decisions to be made.
  • Contributes towards improving Oak Furnitureland’s customer satisfaction scores, including Net Promoter Score and Trust Pilot ratings, increasing customer loyalty and brand perception, influencing repeat business and new sales opportunities.
  • Consistently achieve personal sales and performance KPIs and targets, supporting the overall showroom team to collectively achieve outstanding business performance.
  • Adopting a one-team approach by working closely with the Store Manager and Assistant Manager to create an inclusive team culture aligned with our purpose and values, and always displaying our expected behaviours.
  • Collaborate with other business areas to create and maintain a compliant and up-to-date retail environment by working proactively with the Visual Merchandising and Facilities & Maintenance Teams to provide a safe and inviting showroom that showcases Oak Furnitureland products and services to the highest standards.
  • Positively engage with Partnering 4 Performance, enabling the shaping of personal objectives and robust development plans that support both individual and business growth plans.
  • Deliver business, divisional, and showroom ways of working, always adhering to Oak Furnitureland processes, policies, and procedures.
  • Remain up-to-date and commercially aware of internal and external factors that may impact business trade and customer experience.
  • Utilise all training materials and business communications to keep own knowledge of Oak Furnitureland products and services up to date enhancing both personal and business sales performance.
  • Using Oak Furnitureland systems, ensure all customer information is processed compliantly, efficiently and correctly following all procedures and policies.
  • Encourage and deliver a seamless omnichannel customer journey by recommending and using digital resources and marketing tools to help customers make informed purchase decisions.

FAQs

What is the role of a Retail Sales Advisor at Oak Furnitureland?

The Retail Sales Advisor acts as a brand ambassador and is responsible for providing exceptional customer experiences by helping customers choose furniture and accessories from our extensive product range.

What qualifications or experience are required for this position?

Extensive experience in customer-facing environments is required, ideally within retail sales, and a background in furniture or similar consultative-based sales environments is preferred.

What is the commission structure for Retail Sales Advisors?

Retail Sales Advisors earn uncapped commission rates of up to 4% on all sales, which rewards dedication and hard work.

What are the working hours for this role?

This is a full-time position working 40 hours per week, across 5 out of 7 days, with one weekend off every six weeks.

What benefits do Retail Sales Advisors receive?

Benefits include exclusive employee discounts, a generous holiday allowance, a competitive pension scheme, comprehensive life assurance, and ongoing training and development opportunities, among others.

How does Oak Furnitureland support employee development?

Oak Furnitureland offers continual training and growth opportunities to enhance skills and support future career advancement.

Is there any support for employee wellbeing?

Yes, the company provides a supportive Employee Assistance Programme, which offers professional counselling services whenever needed.

What is the company's commitment to diversity and inclusion?

Oak Furnitureland is committed to building an open and inclusive work environment where all colleagues have equal opportunities and strives to recruit diverse talent representative of the customer demographic.

What are the key responsibilities of a Retail Sales Advisor?

Key responsibilities include providing exceptional customer service, following the Retail Sales Model, achieving sales targets, maintaining a compliant showroom environment, and collaborating with team members.

Are there opportunities for career progression within Oak Furnitureland?

Yes, the company promotes internal career development and provides opportunities for advancement within the organization.

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Oak Furnitureland

You don't just furnish a home, you grow one. #GrowYourHome with Oak Furnitureland

Retail & Consumer Goods
Industry
1001-5000
Employees
2006
Founded Year

Mission & Purpose

Oak Furnitureland is a British retailer specialising in high-quality oak furniture. Their ultimate mission is to provide customers with durable, stylish furniture that enhances homes while offering exceptional value. They aim to democratise access to premium oak furniture, prioritising craftsmanship and sustainability. Oak Furnitureland's purpose revolves around making well-crafted, timeless furniture accessible to a broad audience, promoting longevity and aesthetic appeal in every piece they offer.