Retail Sales Advisor - Coventry

Oak Furnitureland

Nov 14

Applications are closed

Job
Full-time
Junior & Mid Level
Customer Relations
Sales & Business Development
Coventry

Requirements

Extensive experience working in customer-facing environments, demonstrating in-depth knowledge and understanding of retail sales and delivering an exceptional customer journey, ideally within furniture or similar consultative-based sales environments.
Knowledge of using sales models and following sales processes, enabling personal targets to be achieved.
Highly skilled at questioning and listening techniques, adopting a persuasive communication style with the ability to influence, generate, and build positive relationships.
Demonstrable knowledge and experience of working within successful high-performing teams.
Experience in consistently achieving stretch personal and team goals and KPIs.
Understand the link between customer experience and key metrics such as NPS, Trust Pilot, repeat business, and new sales opportunities.
Up-to-date knowledge and awareness of the furniture industry-associated products and services and understanding of Oak Furnitureland’s USPs and competitors.
Understanding of the regulatory frameworks associated with this sector and role, with relevant experience enabling the following and delivering of set policies and procedures.
Knowledge and awareness of purchasing motivations and the internal and external factors that could influence purchasing decisions.

Responsibilities

Provide all customers with an exceptional customer experience by sharing their expert knowledge of Oak Furnitureland's extensive product ranges and services.
Follow the Retail Sales Model to make recommendations based on customer needs, supporting the right purchasing decisions to be made.
Contributes towards improving Oak Furnitureland’s customer satisfaction scores, including Net Promoter Score and Trust Pilot ratings, increasing customer loyalty and brand perception, influencing repeat business and new sales opportunities.
Consistently achieve personal sales and performance KPIs and targets, supporting the overall showroom team to collectively achieve outstanding business performance.
Adopting a one-team approach by working closely with the Store Manager and Assistant Manager to create an inclusive team culture aligned with our purpose and values, and always displaying our expected behaviours.
Collaborate with other business areas to create and maintain a compliant and up-to-date retail environment by working proactively with the Visual Merchandising and Facilities & Maintenance Teams to provide a safe and inviting showroom that showcases Oak Furnitureland products and services to the highest standards.
Positively engage with Partnering 4 Performance, enabling the shaping of personal objectives and robust development plans that support both individual and business growth plans.
Deliver business, divisional, and showroom ways of working, always adhering to Oak Furnitureland processes, policies, and procedures.
Remain up-to-date and commercially aware of internal and external factors that may impact business trade and customer experience.
Utilise all training materials and business communications to keep own knowledge of Oak Furnitureland products and services up to date enhancing both personal and business sales performance.
Using Oak Furnitureland systems, ensure all customer information is processed compliantly, efficiently and correctly following all procedures and policies.
Encourage and deliver a seamless omnichannel customer journey by recommending and using digital resources and marketing tools to help customers make informed purchase decisions.

FAQs

What is the role of a Retail Sales Advisor at Oak Furnitureland?

The Retail Sales Advisor serves as a brand ambassador, helping customers choose furniture and accessories while delivering an exceptional customer experience through a consultative sales approach.

What are the core responsibilities of a Retail Sales Advisor?

Core responsibilities include providing expert product knowledge, following the Retail Sales Model, achieving sales KPIs, collaborating with team members, ensuring a safe and inviting showroom, and engaging in personal development.

What experience is required for this position?

Extensive experience in customer-facing roles, ideally within retail or consultative sales environments, with a strong understanding of sales processes and a proven track record of achieving sales targets.

What kind of commission structure can Retail Sales Advisors expect?

Retail Sales Advisors can earn uncapped commission rates of up to 4% on all sales.

What are the working hours for the Retail Sales Advisor role?

This is a full-time position requiring 40 hours per week, working 5 out of 7 days, with one weekend off every six weeks.

What benefits are offered to Retail Sales Advisors?

Benefits include exclusive employee discounts, a generous holiday allowance, an extra day off for birthdays, a competitive pension scheme, life assurance, professional development opportunities, and free on-site parking.

What is Oak Furnitureland's mission?

Oak Furnitureland's mission is to help people make their house a real home while providing a supportive work environment where colleagues feel valued and can grow their careers.

Does Oak Furnitureland promote diversity and inclusion in the workplace?

Yes, Oak Furnitureland is committed to creating an open and inclusive work environment and encourages applications from diverse and underrepresented groups.

What is the training process like for new Retail Sales Advisors?

New Retail Sales Advisors receive ongoing training and access to materials to enhance their knowledge of products and services, supporting both personal and business sales performance.

Is a background check required for this position?

Yes, any job offer is subject to references and a DBS check.

Oak Furnitureland

You don't just furnish a home, you grow one. #GrowYourHome with Oak Furnitureland

Retail & Consumer Goods

Industry

1001-5000

Employees

2006

Founded Year

Mission & Purpose

Oak Furnitureland is a British retailer specialising in high-quality oak furniture. Their ultimate mission is to provide customers with durable, stylish furniture that enhances homes while offering exceptional value. They aim to democratise access to premium oak furniture, prioritising craftsmanship and sustainability. Oak Furnitureland's purpose revolves around making well-crafted, timeless furniture accessible to a broad audience, promoting longevity and aesthetic appeal in every piece they offer.