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Retail Sales Advisor - Edinburgh

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Oak Furnitureland

1mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Edinburgh

AI generated summary

  • You should have extensive retail sales experience, strong communication skills, knowledge of furniture products, team achievement history, and an understanding of customer experience metrics.
  • You will provide exceptional customer service, recommend products, achieve sales targets, collaborate with team members, maintain the showroom, and utilize digital tools for an omnichannel experience.

Requirements

  • Extensive experience working in customer-facing environments, demonstrating in-depth knowledge and understanding of retail sales and delivering an exceptional customer journey, ideally within furniture or similar consultative-based sales environments.
  • Knowledge of using sales models and following sales processes, enabling personal targets to be achieved.
  • Highly skilled at questioning and listening techniques, adopting a persuasive communication style with the ability to influence, generate, and build positive relationships.
  • Demonstrable knowledge and experience of working within successful high-performing teams.
  • Experience in consistently achieving stretch personal and team goals and KPIs.
  • Understand the link between customer experience and key metrics such as NPS, Trust Pilot, repeat business, and new sales opportunities.
  • Up-to-date knowledge and awareness of the furniture industry-associated products and services and understanding of Oak Furnitureland’s USPs and competitors.
  • Understanding of the regulatory frameworks associated with this sector and role, with relevant experience enabling the following and delivering of set policies and procedures.
  • Knowledge and awareness of purchasing motivations and the internal and external factors that could influence purchasing decisions.

Responsibilities

  • Provide all customers with an exceptional customer experience by sharing their expert knowledge of Oak Furnitureland's extensive product ranges and services.
  • Follow the Retail Sales Model to make recommendations based on customer needs, supporting the right purchasing decisions to be made.
  • Contributes towards improving Oak Furnitureland’s customer satisfaction scores, including Net Promoter Score and Trust Pilot ratings, increasing customer loyalty and brand perception, influencing repeat business and new sales opportunities.
  • Consistently achieve personal sales and performance KPIs and targets, supporting the overall showroom team to collectively achieve outstanding business performance.
  • Adopting a one-team approach by working closely with the Store Manager and Assistant Manager to create an inclusive team culture aligned with our purpose and values, and always displaying our expected behaviours.
  • Collaborate with other business areas to create and maintain a compliant and up-to-date retail environment by working proactively with the Visual Merchandising and Facilities & Maintenance Teams to provide a safe and inviting showroom that showcases Oak Furnitureland products and services to the highest standards.
  • Positively engage with Partnering 4 Performance, enabling the shaping of personal objectives and robust development plans that support both individual and business growth plans.
  • Deliver business, divisional, and showroom ways of working, always adhering to Oak Furnitureland processes, policies, and procedures.
  • Remain up-to-date and commercially aware of internal and external factors that may impact business trade and customer experience.
  • Utilise all training materials and business communications to keep own knowledge of Oak Furnitureland products and services up to date enhancing both personal and business sales performance.
  • Using Oak Furnitureland systems, ensure all customer information is processed compliantly, efficiently and correctly following all procedures and policies.
  • Encourage and deliver a seamless omnichannel customer journey by recommending and using digital resources and marketing tools to help customers make informed purchase decisions.

FAQs

What are the core responsibilities of a Retail Sales Advisor at Oak Furnitureland?

Retail Sales Advisors are responsible for providing exceptional customer experiences, following the Retail Sales Model, achieving sales targets, collaborating with store management, maintaining a compliant retail environment, and keeping updated on product knowledge.

What is the working schedule for this role?

This is a full-time role requiring 40 hours per week, working 5 out of 7 days, with one weekend off every six weeks.

Is there an uncapped commission structure for Retail Sales Advisors?

Yes, Retail Sales Advisors have access to an uncapped commission scheme, earning up to 4% on all sales.

What kind of experience is preferred for this position?

Extensive experience in customer-facing roles, particularly in retail sales or consultative-based environments, is preferred.

What benefits are offered to employees after completing their probation period?

Employees are eligible for exclusive discounts on products, a generous vacation allowance, an extra day off for birthdays, participation in the My Rewards Programme, a competitive pension scheme, comprehensive life assurance, ongoing training and development opportunities, and access to an Employee Assistance Programme.

Does Oak Furnitureland provide support for career development?

Yes, the company offers continued development opportunities, including training and growth pathways to enhance employees' skills and help advance their careers.

Are there any specific qualities or skills required for this role?

Candidates should demonstrate strong communication skills, experience with sales models, the ability to influence and build relationships, work well within a team, and have a good understanding of customer experience metrics.

Is there free parking available for employees?

Yes, the company provides convenient free on-site parking at the showroom location.

What is Oak Furnitureland’s stance on equal opportunities in hiring?

Oak Furnitureland is committed to building an inclusive work environment where everyone has equal opportunity for development and progression, and actively encourages applications from diverse and underrepresented groups.

Are references and background checks required for employment?

Yes, any job offer is subject to references and a DBS (Disclosure and Barring Service) check.

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Oak Furnitureland

You don't just furnish a home, you grow one. #GrowYourHome with Oak Furnitureland

Retail & Consumer Goods
Industry
1001-5000
Employees
2006
Founded Year

Mission & Purpose

Oak Furnitureland is a British retailer specialising in high-quality oak furniture. Their ultimate mission is to provide customers with durable, stylish furniture that enhances homes while offering exceptional value. They aim to democratise access to premium oak furniture, prioritising craftsmanship and sustainability. Oak Furnitureland's purpose revolves around making well-crafted, timeless furniture accessible to a broad audience, promoting longevity and aesthetic appeal in every piece they offer.