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Retail Sales Advisor - Glasgow

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Oak Furnitureland

10d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Glasgow

AI generated summary

  • You must have retail sales experience, strong customer engagement skills, knowledge of sales processes, teamwork success, and an understanding of the furniture industry and relevant regulations.
  • You will provide exceptional customer service, achieve sales targets, collaborate with the team, maintain showroom standards, and ensure customer information is processed accurately and efficiently.

Requirements

  • Extensive experience working in customer-facing environments, demonstrating in-depth knowledge and understanding of retail sales and delivering an exceptional customer journey, ideally within furniture or similar consultative-based sales environments.
  • Knowledge of using sales models and following sales processes, enabling personal targets to be achieved.
  • Highly skilled at questioning and listening techniques, adopting a persuasive communication style with the ability to influence, generate, and build positive relationships.
  • Demonstrable knowledge and experience of working within successful high-performing teams.
  • Experience in consistently achieving stretch personal and team goals and KPIs.
  • Understand the link between customer experience and key metrics such as NPS, Trust Pilot, repeat business, and new sales opportunities.
  • Up-to-date knowledge and awareness of the furniture industry-associated products and services and understanding of Oak Furnitureland’s USPs and competitors.
  • Understanding of the regulatory frameworks associated with this sector and role, with relevant experience enabling the following and delivering of set policies and procedures.
  • Knowledge and awareness of purchasing motivations and the internal and external factors that could influence purchasing decisions.

Responsibilities

  • Provide all customers with an exceptional customer experience by sharing their expert knowledge of Oak Furnitureland's extensive product ranges and services.
  • Follow the Retail Sales Model to make recommendations based on customer needs, supporting the right purchasing decisions to be made.
  • Contributes towards improving Oak Furnitureland’s customer satisfaction scores, including Net Promoter Score and Trust Pilot ratings, increasing customer loyalty and brand perception, influencing repeat business and new sales opportunities.
  • Consistently achieve personal sales and performance KPIs and targets, supporting the overall showroom team to collectively achieve outstanding business performance.
  • Adopting a one-team approach by working closely with the Store Manager and Assistant Manager to create an inclusive team culture aligned with our purpose and values, and always displaying our expected behaviours.
  • Collaborate with other business areas to create and maintain a compliant and up-to-date retail environment by working proactively with the Visual Merchandising and Facilities & Maintenance Teams to provide a safe and inviting showroom that showcases Oak Furnitureland products and services to the highest standards.
  • Positively engage with Partnering 4 Performance, enabling the shaping of personal objectives and robust development plans that support both individual and business growth plans.
  • Deliver business, divisional, and showroom ways of working, always adhering to Oak Furnitureland processes, policies, and procedures.
  • Remain up-to-date and commercially aware of internal and external factors that may impact business trade and customer experience.
  • Utilise all training materials and business communications to keep own knowledge of Oak Furnitureland products and services up to date enhancing both personal and business sales performance.
  • Using Oak Furnitureland systems, ensure all customer information is processed compliantly, efficiently and correctly following all procedures and policies.
  • Encourage and deliver a seamless omnichannel customer journey by recommending and using digital resources and marketing tools to help customers make informed purchase decisions.

FAQs

What is the main role of a Retail Sales Advisor at Oak Furnitureland?

The main role of a Retail Sales Advisor at Oak Furnitureland is to act as a brand ambassador, being the first point of contact for customers, assisting them in choosing furniture and accessories, and delivering an exceptional customer experience through expert knowledge of the product range.

What are the working hours for this position?

This position is a full-time role, working 40 hours per week, across 5 out of 7 days, with one weekend off every six weeks.

Is there an uncapped commission structure for Retail Sales Advisors?

Yes, there is a generous uncapped commission scheme for Retail Sales Advisors, allowing them to earn up to 4% on all sales.

What kind of experience is required for this role?

Extensive experience in customer-facing environments, particularly in retail sales or consultative-based sales environments, is preferred. Knowledge of furniture or similar products is also beneficial.

What benefits do Retail Sales Advisors receive?

Retail Sales Advisors receive exclusive employee discounts, a generous holiday allowance, an extra day off for special occasions, a competitive pension scheme, comprehensive life assurance, ongoing training and development opportunities, access to a supportive Employee Assistance Programme, and free on-site parking.

What skills are important for a Retail Sales Advisor?

Important skills include strong customer service abilities, knowledge of retail sales processes, effective communication and questioning techniques, the ability to build relationships, and a demonstrated capacity to achieve sales targets and work as part of a team.

Are there opportunities for career development within the company?

Yes, Oak Furnitureland is committed to continued development, providing ongoing training and growth opportunities to support the career advancement of their employees.

What is Oak Furnitureland's mission and values?

Oak Furnitureland's mission is to help people make their house a real home. Their values include being adaptable, experts, authentic, one team, and putting customers first.

Does Oak Furnitureland have an inclusive hiring policy?

Yes, Oak Furnitureland strives to build an open and inclusive work environment, encouraging applications from diverse talent and ensuring equal opportunities for all individuals.

Is there a requirement for background checks for this position?

Yes, any job offer is subject to references and a DBS check.

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Oak Furnitureland

You don't just furnish a home, you grow one. #GrowYourHome with Oak Furnitureland

Retail & Consumer Goods
Industry
1001-5000
Employees
2006
Founded Year

Mission & Purpose

Oak Furnitureland is a British retailer specialising in high-quality oak furniture. Their ultimate mission is to provide customers with durable, stylish furniture that enhances homes while offering exceptional value. They aim to democratise access to premium oak furniture, prioritising craftsmanship and sustainability. Oak Furnitureland's purpose revolves around making well-crafted, timeless furniture accessible to a broad audience, promoting longevity and aesthetic appeal in every piece they offer.