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Retail Sales Advisor - Plymouth

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Oak Furnitureland

4d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Plymouth

AI generated summary

  • You should have retail sales experience, strong communication skills, knowledge of furniture products, team success, and an understanding of customer experience metrics and purchasing motivations.
  • You will enhance customer experiences through product knowledge, achieve sales targets, collaborate with your team, maintain a welcoming showroom, and ensure compliance with company policies.

Requirements

  • Extensive experience working in customer-facing environments, demonstrating in-depth knowledge and understanding of retail sales and delivering an exceptional customer journey, ideally within furniture or similar consultative-based sales environments.
  • Knowledge of using sales models and following sales processes, enabling personal targets to be achieved.
  • Highly skilled at questioning and listening techniques, adopting a persuasive communication style with the ability to influence, generate, and build positive relationships.
  • Demonstrable knowledge and experience of working within successful high-performing teams.
  • Experience in consistently achieving stretch personal and team goals and KPIs.
  • Understand the link between customer experience and key metrics such as NPS, Trust Pilot, repeat business, and new sales opportunities.
  • Up-to-date knowledge and awareness of the furniture industry-associated products and services and understanding of Oak Furnitureland’s USPs and competitors.
  • Understanding of the regulatory frameworks associated with this sector and role, with relevant experience enabling the following and delivering of set policies and procedures.
  • Knowledge and awareness of purchasing motivations and the internal and external factors that could influence purchasing decisions.

Responsibilities

  • Provide all customers with an exceptional customer experience by sharing their expert knowledge of Oak Furnitureland's extensive product ranges and services.
  • Follow the Retail Sales Model to make recommendations based on customer needs, supporting the right purchasing decisions to be made.
  • Contributes towards improving Oak Furnitureland’s customer satisfaction scores, including Net Promoter Score and Trust Pilot ratings, increasing customer loyalty and brand perception, influencing repeat business and new sales opportunities.
  • Consistently achieve personal sales and performance KPIs and targets, supporting the overall showroom team to collectively achieve outstanding business performance.
  • Adopting a one-team approach by working closely with the Store Manager and Assistant Manager to create an inclusive team culture aligned with our purpose and values, and always displaying our expected behaviours.
  • Collaborate with other business areas to create and maintain a compliant and up-to-date retail environment by working proactively with the Visual Merchandising and Facilities & Maintenance Teams to provide a safe and inviting showroom that showcases Oak Furnitureland products and services to the highest standards.
  • Positively engage with Partnering 4 Performance, enabling the shaping of personal objectives and robust development plans that support both individual and business growth plans.
  • Deliver business, divisional, and showroom ways of working, always adhering to Oak Furnitureland processes, policies, and procedures.
  • Remain up-to-date and commercially aware of internal and external factors that may impact business trade and customer experience.
  • Utilise all training materials and business communications to keep own knowledge of Oak Furnitureland products and services up to date enhancing both personal and business sales performance.
  • Using Oak Furnitureland systems, ensure all customer information is processed compliantly, efficiently and correctly following all procedures and policies.
  • Encourage and deliver a seamless omnichannel customer journey by recommending and using digital resources and marketing tools to help customers make informed purchase decisions.

FAQs

What is the primary role of a Retail Sales Advisor at Oak Furnitureland?

The primary role of a Retail Sales Advisor is to act as a brand ambassador, providing exceptional customer service by assisting customers in choosing the perfect furniture and accessories for their homes.

What are the working hours for this position?

The Retail Sales Advisor position is a full-time role working 40 hours per week, across 5 out of 7 days, with one weekend off every six weeks.

Are there any commission opportunities in this role?

Yes, Retail Sales Advisors have access to a generous, industry-leading uncapped commission scheme, earning up to 4% on all sales made.

What type of experience is preferred for this role?

Extensive experience in customer-facing environments, particularly in retail sales, is preferred, ideally in furniture or consultative sales contexts.

What kind of training and development opportunities are available?

Oak Furnitureland offers ongoing training and growth opportunities to support employees in enhancing their skills and advancing their careers.

Is there a special perk for birthdays?

Yes, employees receive an additional day off to celebrate their birthday or another significant occasion important to them.

What benefits do employees receive after completing their probation period?

Employees enjoy exclusive employee discounts on all Oak Furnitureland products after completing their probation period.

How does Oak Furnitureland ensure a diverse and inclusive workplace?

The company is committed to building an open and inclusive work environment, encouraging applications from diverse talent and providing equal opportunity for development, progression, and growth.

Is there support for employee wellbeing?

Yes, Oak Furnitureland provides a supportive Employee Assistance Programme that offers access to professional counselling services whenever needed.

What should I know about the company culture at Oak Furnitureland?

Oak Furnitureland has a culture that values adaptability, expertise, authenticity, teamwork, and a customer-first approach, creating a supportive environment where employees can flourish.

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Oak Furnitureland

You don't just furnish a home, you grow one. #GrowYourHome with Oak Furnitureland

Retail & Consumer Goods
Industry
1001-5000
Employees
2006
Founded Year

Mission & Purpose

Oak Furnitureland is a British retailer specialising in high-quality oak furniture. Their ultimate mission is to provide customers with durable, stylish furniture that enhances homes while offering exceptional value. They aim to democratise access to premium oak furniture, prioritising craftsmanship and sustainability. Oak Furnitureland's purpose revolves around making well-crafted, timeless furniture accessible to a broad audience, promoting longevity and aesthetic appeal in every piece they offer.