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Retail Sales Advisor - Solihull

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Oak Furnitureland

6d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Birmingham

AI generated summary

  • You should have retail sales experience, strong customer engagement skills, knowledge of sales processes, teamwork, goal achievement, and awareness of the furniture industry and purchasing motivations.
  • You will enhance customer experience, achieve sales targets, collaborate with team members, maintain showroom standards, and utilize digital tools for seamless customer journeys.

Requirements

  • Extensive experience working in customer-facing environments, demonstrating in-depth knowledge and understanding of retail sales and delivering an exceptional customer journey, ideally within furniture or similar consultative-based sales environments.
  • Knowledge of using sales models and following sales processes, enabling personal targets to be achieved.
  • Highly skilled at questioning and listening techniques, adopting a persuasive communication style with the ability to influence, generate, and build positive relationships.
  • Demonstrable knowledge and experience of working within successful high-performing teams.
  • Experience in consistently achieving stretch personal and team goals and KPIs.
  • Understand the link between customer experience and key metrics such as NPS, Trust Pilot, repeat business, and new sales opportunities.
  • Up-to-date knowledge and awareness of the furniture industry-associated products and services and understanding of Oak Furnitureland’s USPs and competitors.
  • Understanding of the regulatory frameworks associated with this sector and role, with relevant experience enabling the following and delivering of set policies and procedures.
  • Knowledge and awareness of purchasing motivations and the internal and external factors that could influence purchasing decisions.

Responsibilities

  • Provide all customers with an exceptional customer experience by sharing their expert knowledge of Oak Furnitureland's extensive product ranges and services.
  • Follow the Retail Sales Model to make recommendations based on customer needs, supporting the right purchasing decisions to be made.
  • Contributes towards improving Oak Furnitureland’s customer satisfaction scores, including Net Promoter Score and Trust Pilot ratings, increasing customer loyalty and brand perception, influencing repeat business and new sales opportunities.
  • Consistently achieve personal sales and performance KPIs and targets, supporting the overall showroom team to collectively achieve outstanding business performance.
  • Adopting a one-team approach by working closely with the Store Manager and Assistant Manager to create an inclusive team culture aligned with our purpose and values, and always displaying our expected behaviours.
  • Collaborate with other business areas to create and maintain a compliant and up-to-date retail environment by working proactively with the Visual Merchandising and Facilities & Maintenance Teams to provide a safe and inviting showroom that showcases Oak Furnitureland products and services to the highest standards.
  • Positively engage with Partnering 4 Performance, enabling the shaping of personal objectives and robust development plans that support both individual and business growth plans.
  • Deliver business, divisional, and showroom ways of working, always adhering to Oak Furnitureland processes, policies, and procedures.
  • Remain up-to-date and commercially aware of internal and external factors that may impact business trade and customer experience.
  • Utilise all training materials and business communications to keep own knowledge of Oak Furnitureland products and services up to date enhancing both personal and business sales performance.
  • Using Oak Furnitureland systems, ensure all customer information is processed compliantly, efficiently and correctly following all procedures and policies.
  • Encourage and deliver a seamless omnichannel customer journey by recommending and using digital resources and marketing tools to help customers make informed purchase decisions.

FAQs

What is the main responsibility of a Retail Sales Advisor at Oak Furnitureland?

The main responsibility is to provide customers with an exceptional experience by assisting them in selecting the perfect furniture and accessories while using a consultative sales approach.

What type of sales experience is preferred for this role?

Extensive experience working in customer-facing environments, particularly in retail sales or consultative-based sales environments like furniture, is preferred.

How is the commission structured for Retail Sales Advisors?

Retail Sales Advisors can benefit from an uncapped commission scheme, earning up to 4% on all sales.

What are the working hours for this position?

This is a full-time role requiring 40 hours per week, scheduled over 5 out of 7 days, with one weekend off every six weeks.

What benefits are offered to employees?

Employees enjoy exclusive discounts, a generous holiday allowance, an extra day off for special occasions, a competitive pension scheme, life assurance, ongoing training, and access to an employee assistance programme, among others.

What qualifications or skills are needed to succeed in this role?

Candidates should have strong communication and listening skills, experience in achieving sales targets, knowledge of sales processes, and an understanding of customer experience metrics like NPS and Trust Pilot ratings.

Is prior knowledge of the furniture industry necessary?

While not strictly necessary, having up-to-date knowledge of furniture industry products and services, as well as an understanding of the company's USP and competitors, is beneficial.

What is the company's approach to diversity and inclusion?

Oak Furnitureland is committed to creating an open and inclusive work environment, actively encouraging applications from diverse and underrepresented groups while ensuring equal opportunities for development and growth.

Are there opportunities for career development within the company?

Yes, the company offers ongoing training and development opportunities to enhance skills and support career advancement.

Is there a probation period for new employees?

Yes, there is a probation period during which employees can take advantage of exclusive employee discounts once completed.

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Oak Furnitureland

You don't just furnish a home, you grow one. #GrowYourHome with Oak Furnitureland

Retail & Consumer Goods
Industry
1001-5000
Employees
2006
Founded Year

Mission & Purpose

Oak Furnitureland is a British retailer specialising in high-quality oak furniture. Their ultimate mission is to provide customers with durable, stylish furniture that enhances homes while offering exceptional value. They aim to democratise access to premium oak furniture, prioritising craftsmanship and sustainability. Oak Furnitureland's purpose revolves around making well-crafted, timeless furniture accessible to a broad audience, promoting longevity and aesthetic appeal in every piece they offer.