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Retail Sales Advisor - Solihull

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Oak Furnitureland

10d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Birmingham

AI generated summary

  • You need experience in retail sales, strong customer relationship skills, knowledge of sales processes, and familiarity with the furniture industry to achieve targets and understand customer motivations.
  • You will enhance customer experience, achieve sales targets, collaborate with the team, maintain a compliant showroom, stay informed about products, and support an omnichannel shopping journey.

Requirements

  • Extensive experience working in customer-facing environments, demonstrating in-depth knowledge and understanding of retail sales and delivering an exceptional customer journey, ideally within furniture or similar consultative-based sales environments.
  • Knowledge of using sales models and following sales processes, enabling personal targets to be achieved.
  • Highly skilled at questioning and listening techniques, adopting a persuasive communication style with the ability to influence, generate, and build positive relationships.
  • Demonstrable knowledge and experience of working within successful high-performing teams.
  • Experience in consistently achieving stretch personal and team goals and KPIs.
  • Understand the link between customer experience and key metrics such as NPS, Trust Pilot, repeat business, and new sales opportunities.
  • Up-to-date knowledge and awareness of the furniture industry-associated products and services and understanding of Oak Furnitureland’s USPs and competitors.
  • Understanding of the regulatory frameworks associated with this sector and role, with relevant experience enabling the following and delivering of set policies and procedures.
  • Knowledge and awareness of purchasing motivations and the internal and external factors that could influence purchasing decisions.

Responsibilities

  • Provide all customers with an exceptional customer experience by sharing their expert knowledge of Oak Furnitureland's extensive product ranges and services.
  • Follow the Retail Sales Model to make recommendations based on customer needs, supporting the right purchasing decisions to be made.
  • Contributes towards improving Oak Furnitureland’s customer satisfaction scores, including Net Promoter Score and Trust Pilot ratings, increasing customer loyalty and brand perception, influencing repeat business and new sales opportunities.
  • Consistently achieve personal sales and performance KPIs and targets, supporting the overall showroom team to collectively achieve outstanding business performance.
  • Adopting a one-team approach by working closely with the Store Manager and Assistant Manager to create an inclusive team culture aligned with our purpose and values, and always displaying our expected behaviours.
  • Collaborate with other business areas to create and maintain a compliant and up-to-date retail environment by working proactively with the Visual Merchandising and Facilities & Maintenance Teams to provide a safe and inviting showroom that showcases Oak Furnitureland products and services to the highest standards.
  • Positively engage with Partnering 4 Performance, enabling the shaping of personal objectives and robust development plans that support both individual and business growth plans.
  • Deliver business, divisional, and showroom ways of working, always adhering to Oak Furnitureland processes, policies, and procedures.
  • Remain up-to-date and commercially aware of internal and external factors that may impact business trade and customer experience.
  • Utilise all training materials and business communications to keep own knowledge of Oak Furnitureland products and services up to date enhancing both personal and business sales performance.
  • Using Oak Furnitureland systems, ensure all customer information is processed compliantly, efficiently and correctly following all procedures and policies.
  • Encourage and deliver a seamless omnichannel customer journey by recommending and using digital resources and marketing tools to help customers make informed purchase decisions.

FAQs

What is the primary role of a Retail Sales Advisor at Oak Furnitureland?

The primary role of a Retail Sales Advisor is to act as a brand ambassador, providing exceptional customer service and assisting customers in choosing the perfect furniture and accessories for their homes.

What is the commission structure for this position?

Retail Sales Advisors work towards a store target, offering uncapped commission rates of up to 4% on all sales.

What are the working hours for this role?

This is a full-time role working 40 hours per week, typically 5 out of 7 days, with one weekend off every six weeks.

What skills and experience are required for this position?

The role requires extensive experience in customer-facing environments, knowledge of retail sales, strong questioning and listening skills, and the ability to build positive relationships.

What benefits does Oak Furnitureland offer to its employees?

Benefits include exclusive employee discounts, a generous holiday allowance, an additional day off for birthdays, a competitive pension scheme, life assurance, continued development opportunities, and access to an employee assistance program.

Is there any specific experience required in the furniture industry?

While not mandatory, experience within furniture or consultative-based sales environments is ideal and preferred to enhance customer interaction and knowledge.

How does Oak Furnitureland promote a supportive work environment?

Oak Furnitureland promotes a supportive work environment by fostering inclusivity, valuing colleagues, providing ongoing training and development opportunities, and encouraging diverse talent.

Is training provided to new employees?

Yes, ongoing training and development opportunities are provided to enhance skills and support future career advancement.

What should applicants know about the company's commitment to inclusivity?

Oak Furnitureland is committed to building an open and inclusive work environment where all colleagues have equal opportunity and access to development, encouraging applications from individuals belonging to minority and underrepresented groups.

Are there any requirements regarding references before employment?

Yes, any job offer is subject to references and a DBS check to ensure compliance and safety within the workplace.

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Oak Furnitureland

You don't just furnish a home, you grow one. #GrowYourHome with Oak Furnitureland

Retail & Consumer Goods
Industry
1001-5000
Employees
2006
Founded Year

Mission & Purpose

Oak Furnitureland is a British retailer specialising in high-quality oak furniture. Their ultimate mission is to provide customers with durable, stylish furniture that enhances homes while offering exceptional value. They aim to democratise access to premium oak furniture, prioritising craftsmanship and sustainability. Oak Furnitureland's purpose revolves around making well-crafted, timeless furniture accessible to a broad audience, promoting longevity and aesthetic appeal in every piece they offer.