Retail Sales Advisor- Speke

Oak Furnitureland

Oct 23, 2024

Applications are closed

Job
Full-time
Entry, Junior, Mid & Senior Level
Customer Relations
Sales & Business Development
Liverpool

Requirements

Develops real relationships built on trust and respect by using a friendly but professional communication style to build relationships.
Highly skilled at questioning techniques and using active listening skills to understand customers’ needs.
Has a persuasive but authentic communication style with the ability to influence.
Intrinsically motivated to exceed expected results and performance targets, taking personal accountability for own contribution whilst supporting others.
Continually keeps knowledge up to date by adopting a growth mindset and taking accountability for self-development.
Adopts an inclusive and supportive approach by taking a genuine interest in colleagues, customers, and the business.
This role would suit individuals with skills or experience in the following areas: Sales Advisor, Retail, Sales, Sales Consultant, and Sales Executive.

Responsibilities

Our Retail Sales Advisors are at the heart of our business acting as our biggest brand ambassadors.
Often the first point of contact for customers visiting our network of showrooms, they are both inspired and empowered to support our customers in growing their homes by assisting them in choosing the perfect pieces of furniture and accessories from our broad range of products.
They achieve this with every customer by being commercially minded and adopting a consultative sales approach using their expert knowledge of our comprehensive product range to deliver an exceptional experience on every occasion.
This continued high performance is recognised by a generous industry-leading uncapped commission scheme that ensures all colleagues are rewarded for all their efforts.
With colleagues working closely together, our showroom teams adopt a ‘One Team’ mindset, all supporting each other to meet the needs of our customers whilst consistently achieving and exceeding both personal and team targets.
Sharing knowledge and learning through in-showroom mentorship and our extensive learning and development offering, our Retail Sales Advisors become true furniture experts enabling them to deliver outstanding customer experiences positively impacting key customer performance metrics which include Net Promoter Score and Trustpilot.

FAQs

What is the main responsibility of a Retail Sales Advisor at Oak Furnitureland?

The main responsibility of a Retail Sales Advisor is to act as a brand ambassador, providing exceptional customer service by assisting customers in choosing furniture and accessories from our product range.

What does the commission structure look like for this role?

Retail Sales Advisors can benefit from an uncapped commission scheme of up to 4% on all sales, offering significant earning potential.

How often are salaries reviewed?

Salaries are competitive and reviewed on an annual basis.

What kind of training and development opportunities are provided?

Oak Furnitureland offers extensive learning and development programs to support self-development and career advancement within the company.

Is there support for employee well-being?

Yes, the Employee Assistance Programme provides access to both telephone and face-to-face counselling services for all employees.

What benefits do employees receive in terms of holiday time?

Employees receive 28 days of statutory holiday per year, which is pro-rated for part-time employees, plus an additional day off to celebrate their birthday.

Are there any additional perks for employees?

Employees enjoy amazing discounts on all Oak Furnitureland products after successful completion of their probation, as well as a variety of discounts through the My Rewards Programme.

What is Oak Furnitureland's stance on diversity and inclusion?

Oak Furnitureland prioritizes diversity and inclusion in the workplace, believing it leads to better outcomes for all colleagues and the business.

How does Oak Furnitureland approach team dynamics?

Showroom teams adopt a ‘One Team’ mindset, collaborating closely to meet customer needs and exceed personal and team targets while supporting each other.

What is the ideal candidate profile for this role?

The ideal candidate should have strong communication skills, a consultative sales approach, and a genuine interest in providing excellent customer service, along with experience in sales or retail.

Oak Furnitureland

You don't just furnish a home, you grow one. #GrowYourHome with Oak Furnitureland

Retail & Consumer Goods

Industry

1001-5000

Employees

2006

Founded Year

Mission & Purpose

Oak Furnitureland is a British retailer specialising in high-quality oak furniture. Their ultimate mission is to provide customers with durable, stylish furniture that enhances homes while offering exceptional value. They aim to democratise access to premium oak furniture, prioritising craftsmanship and sustainability. Oak Furnitureland's purpose revolves around making well-crafted, timeless furniture accessible to a broad audience, promoting longevity and aesthetic appeal in every piece they offer.