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Retail Sales Advisor - Swansea

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Oak Furnitureland

23d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Swansea

AI generated summary

  • You should have retail sales experience, strong communication skills, knowledge of customer metrics, and an understanding of the furniture industry and its regulations. Achieve targets consistently.
  • You will provide exceptional customer service, achieve sales targets, collaborate with team members, maintain showroom standards, and ensure a seamless omnichannel experience for customers.

Requirements

  • Extensive experience working in customer-facing environments, demonstrating in-depth knowledge and understanding of retail sales and delivering an exceptional customer journey, ideally within furniture or similar consultative-based sales environments.
  • Knowledge of using sales models and following sales processes, enabling personal targets to be achieved.
  • Highly skilled at questioning and listening techniques, adopting a persuasive communication style with the ability to influence, generate, and build positive relationships.
  • Demonstrable knowledge and experience of working within successful high-performing teams.
  • Experience in consistently achieving stretch personal and team goals and KPIs.
  • Understand the link between customer experience and key metrics such as NPS, Trust Pilot, repeat business, and new sales opportunities.
  • Up-to-date knowledge and awareness of the furniture industry-associated products and services and understanding of Oak Furnitureland’s USPs and competitors.
  • Understanding of the regulatory frameworks associated with this sector and role, with relevant experience enabling the following and delivering of set policies and procedures.
  • Knowledge and awareness of purchasing motivations and the internal and external factors that could influence purchasing decisions.

Responsibilities

  • Provide all customers with an exceptional customer experience by sharing their expert knowledge of Oak Furnitureland's extensive product ranges and services.
  • Follow the Retail Sales Model to make recommendations based on customer needs, supporting the right purchasing decisions to be made.
  • Contributes towards improving Oak Furnitureland’s customer satisfaction scores, including Net Promoter Score and Trust Pilot ratings, increasing customer loyalty and brand perception, influencing repeat business and new sales opportunities.
  • Consistently achieve personal sales and performance KPIs and targets, supporting the overall showroom team to collectively achieve outstanding business performance.
  • Adopting a one-team approach by working closely with the Store Manager and Assistant Manager to create an inclusive team culture aligned with our purpose and values, and always displaying our expected behaviours.
  • Collaborate with other business areas to create and maintain a compliant and up-to-date retail environment by working proactively with the Visual Merchandising and Facilities & Maintenance Teams to provide a safe and inviting showroom that showcases Oak Furnitureland products and services to the highest standards.
  • Positively engage with Partnering 4 Performance, enabling the shaping of personal objectives and robust development plans that support both individual and business growth plans.
  • Deliver business, divisional, and showroom ways of working, always adhering to Oak Furnitureland processes, policies, and procedures.
  • Remain up-to-date and commercially aware of internal and external factors that may impact business trade and customer experience.
  • Utilise all training materials and business communications to keep own knowledge of Oak Furnitureland products and services up to date enhancing both personal and business sales performance.
  • Using Oak Furnitureland systems, ensure all customer information is processed compliantly, efficiently and correctly following all procedures and policies.
  • Encourage and deliver a seamless omnichannel customer journey by recommending and using digital resources and marketing tools to help customers make informed purchase decisions.

FAQs

What is the role of a Retail Sales Advisor at Oak Furnitureland?

The Retail Sales Advisor acts as a brand ambassador, providing exceptional customer experiences by assisting customers in choosing furniture and accessories and supporting them with expert knowledge of Oak Furnitureland's product range.

What does the commission structure look like for this role?

Retail Sales Advisors work towards a store target and can earn uncapped commission rates of up to 4% on all sales.

What are the working hours for this position?

This is a full-time role working 40 hours per week, 5 out of 7 days, with one weekend off every six weeks.

What prior experience is beneficial for this role?

Experience in customer-facing environments, especially in retail sales, is beneficial. Relevant roles may include Sales Associate, Sales Consultant, or Sales Executive.

What benefits are offered to employees?

Employees enjoy exclusive discounts, a generous holiday allowance, an extra day off for birthdays, a competitive pension scheme, life assurance coverage, continued development opportunities, and an Employee Assistance Programme.

Is there an opportunity for professional development?

Yes, Oak Furnitureland offers ongoing training and growth opportunities to support employees' career advancement.

Are there any specific skills required for this role?

Candidates should possess strong customer service skills, knowledge of retail sales processes, persuasive communication abilities, and an understanding of key metrics related to customer experience.

How does the company support diversity and inclusion?

Oak Furnitureland is committed to building an inclusive work environment and encourages applications from diverse talent while providing equal opportunities for development and progression.

Do employees receive any special time off?

Yes, employees receive an extra day off to celebrate their birthday or another significant occasion.

Is parking available at the showroom location?

Yes, there is convenient free on-site parking available for employees.

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Oak Furnitureland

You don't just furnish a home, you grow one. #GrowYourHome with Oak Furnitureland

Retail & Consumer Goods
Industry
1001-5000
Employees
2006
Founded Year

Mission & Purpose

Oak Furnitureland is a British retailer specialising in high-quality oak furniture. Their ultimate mission is to provide customers with durable, stylish furniture that enhances homes while offering exceptional value. They aim to democratise access to premium oak furniture, prioritising craftsmanship and sustainability. Oak Furnitureland's purpose revolves around making well-crafted, timeless furniture accessible to a broad audience, promoting longevity and aesthetic appeal in every piece they offer.