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Retail Sales Advisor - Thurrock

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Oak Furnitureland

25d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Chichester, +11

AI generated summary

  • You must have extensive customer-facing experience in retail sales, strong communication skills, team success, and knowledge of the furniture industry and its regulations.
  • You will provide exceptional customer service, recommend products, achieve sales targets, collaborate with the team, maintain the showroom, and engage in ongoing training to enhance knowledge and performance.

Requirements

  • Extensive experience working in customer-facing environments, demonstrating in-depth knowledge and understanding of retail sales and delivering an exceptional customer journey, ideally within furniture or similar consultative-based sales environments.
  • Knowledge of using sales models and following sales processes, enabling personal targets to be achieved.
  • Highly skilled at questioning and listening techniques, adopting a persuasive communication style with the ability to influence, generate, and build positive relationships.
  • Demonstrable knowledge and experience of working within successful high-performing teams.
  • Experience in consistently achieving stretch personal and team goals and KPIs.
  • Understand the link between customer experience and key metrics such as NPS, Trust Pilot, repeat business, and new sales opportunities.
  • Up-to-date knowledge and awareness of the furniture industry-associated products and services and understanding of Oak Furnitureland’s USPs and competitors.
  • Understanding of the regulatory frameworks associated with this sector and role, with relevant experience enabling the following and delivering of set policies and procedures.
  • Knowledge and awareness of purchasing motivations and the internal and external factors that could influence purchasing decisions.

Responsibilities

  • Provide all customers with an exceptional customer experience by sharing their expert knowledge of Oak Furnitureland's extensive product ranges and services.
  • Follow the Retail Sales Model to make recommendations based on customer needs, supporting the right purchasing decisions to be made.
  • Contributes towards improving Oak Furnitureland’s customer satisfaction scores, including Net Promoter Score and Trust Pilot ratings, increasing customer loyalty and brand perception, influencing repeat business and new sales opportunities.
  • Consistently achieve personal sales and performance KPIs and targets, supporting the overall showroom team to collectively achieve outstanding business performance.
  • Adopting a one-team approach by working closely with the Store Manager and Assistant Manager to create an inclusive team culture aligned with our purpose and values, and always displaying our expected behaviours.
  • Collaborate with other business areas to create and maintain a compliant and up-to-date retail environment by working proactively with the Visual Merchandising and Facilities & Maintenance Teams to provide a safe and inviting showroom that showcases Oak Furnitureland products and services to the highest standards.
  • Positively engage with Partnering 4 Performance, enabling the shaping of personal objectives and robust development plans that support both individual and business growth plans.
  • Deliver business, divisional, and showroom ways of working, always adhering to Oak Furnitureland processes, policies, and procedures.
  • Remain up-to-date and commercially aware of internal and external factors that may impact business trade and customer experience.
  • Utilise all training materials and business communications to keep own knowledge of Oak Furnitureland products and services up to date enhancing both personal and business sales performance.
  • Using Oak Furnitureland systems, ensure all customer information is processed compliantly, efficiently and correctly following all procedures and policies.
  • Encourage and deliver a seamless omnichannel customer journey by recommending and using digital resources and marketing tools to help customers make informed purchase decisions.

FAQs

What is the role of a Retail Sales Advisor at Oak Furnitureland?

The Retail Sales Advisor acts as a brand ambassador and is the first point of contact for customers in showrooms, helping them choose furniture and accessories while providing an exceptional customer experience.

What type of sales approach is expected from Retail Sales Advisors?

Retail Sales Advisors are expected to adopt a consultative sales approach, using their expert knowledge of the product range to support customers in making informed purchasing decisions.

How are sales advisors compensated for their performance?

Retail Sales Advisors have access to a generous, industry-leading uncapped commission scheme, allowing them to earn up to 4% commission on all sales.

What are the working hours for this position?

This is a full-time role working 40 hours per week, 5 out of 7 days, with one weekend off every six weeks.

What kind of experience is necessary for applying to this role?

Candidates should have extensive experience in customer-facing environments, ideally within retail sales, and demonstrate a strong understanding of delivering exceptional customer journeys.

Are there any employee benefits provided for Retail Sales Advisors?

Yes, benefits include exclusive employee discounts, a generous holiday allowance, an extra day off for birthday celebrations, a competitive pension scheme, life assurance, continued development opportunities, and access to an employee assistance programme.

What is the company culture like at Oak Furnitureland?

Oak Furnitureland promotes a supportive and inclusive work environment where colleagues are valued and provided with opportunities for career development.

Will training be provided for new Retail Sales Advisors?

Yes, ongoing training and development opportunities are available to enhance skills and support career advancement within the company.

Is there a focus on customer satisfaction in this role?

Absolutely, Retail Sales Advisors contribute towards improving customer satisfaction scores and brand perception, which can influence repeat business and new sales opportunities.

What types of products do Retail Sales Advisors sell?

Retail Sales Advisors sell a broad range of furniture and accessories as part of Oak Furnitureland's extensive product offerings.

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Oak Furnitureland

You don't just furnish a home, you grow one. #GrowYourHome with Oak Furnitureland

Retail & Consumer Goods
Industry
1001-5000
Employees
2006
Founded Year

Mission & Purpose

Oak Furnitureland is a British retailer specialising in high-quality oak furniture. Their ultimate mission is to provide customers with durable, stylish furniture that enhances homes while offering exceptional value. They aim to democratise access to premium oak furniture, prioritising craftsmanship and sustainability. Oak Furnitureland's purpose revolves around making well-crafted, timeless furniture accessible to a broad audience, promoting longevity and aesthetic appeal in every piece they offer.