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Retail Sales Assistant

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Travelex

Sep 23, 2024

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Quick Apply

AI generated summary

  • You must be numerically proficient, a great communicator, and have a strong desire to succeed while building relationships and positively impacting customers.
  • You will nurture customer relationships, provide travel money advice, process foreign exchange transactions, meet performance goals, handle online FX requests, and ensure compliance with regulations.

Requirements

  • Numerically proficient - You’ll need to have a firm grasp of numbers as you’ll be handling large amounts of cash and converting vast amounts of currency regularly daily
  • Great communicator – You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs.
  • Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

Responsibilities

  • Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements then tailoring their experience based on their destination
  • Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services
  • Engaging with customers to process all foreign exchange transactions accurately and efficiently.
  • Delivering on key performance goals both procedural, operational and customer focused
  • Utilising your keen eye for detail to process daily online FX request and deliveries
  • Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures

FAQs

What is the job title for this position?

The job title is Retail Sales Assistant, specifically for the role of Customer Service Advisor at Asda Travel Money.

What are the working hours for this position?

The position offers part-time hours, specifically 16 hours per week.

What is the hourly pay rate for this role?

The hourly pay rate is £12.50, with the potential for On Target Earnings up to 7.5% of the base salary.

What kind of shifts can I expect?

The job involves flexible working patterns with a variety of shifts available between Monday and Sunday, with either a monthly or weekly rota.

What benefits are included with this job?

Benefits include a comprehensive voluntary benefits package, employee wellness programs, discounts, flexible hours, 25 days holiday (pro-rata), the opportunity to earn monthly bonuses, and a pension with Scottish Widows.

What qualifications or skills are necessary for this position?

Candidates should be numerically proficient, possess strong communication skills, and have a desire to succeed in providing excellent customer service.

What does the interview process entail?

The interview process consists of an initial screening call, an online interview with a numerical and accuracy test, a face-to-face meeting at the bureau, and potential onboarding if successful.

Is there an opportunity for career advancement within the company?

Yes, Travelex offers career opportunities and growth for those who are driven and wish to progress within the company.

What is Travelex's mission?

Travelex’s mission is to simplify customers' access to international money, however and whenever they need it.

Does Travelex support diversity and equal opportunity?

Yes, Travelex is an equal opportunity employer and values diversity within its workforce.

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Travelex

Finance
Industry
1001-5000
Employees
1976
Founded Year

Mission & Purpose

Travelex is a leading global foreign exchange specialist, providing currency exchange services and international payment solutions. Operating through a network of stores, ATMs, and online platforms, Travelex caters to both individual travellers and businesses. Their goal is to simplify the complexities of foreign exchange, ensuring customers have convenient access to currency services worldwide. Travelex is dedicated to delivering exceptional service, competitive rates, and innovative solutions, making international travel and transactions seamless and efficient.