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Retail Sales Assistant

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Travelex

21d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Birmingham
  • Quick Apply

AI generated summary

  • You must be numerically proficient, a great communicator, and have the drive to succeed while building relationships and positively impacting customers.
  • You will build customer relationships, provide tailored travel money advice, process foreign exchange transactions, meet performance goals, and ensure compliance with regulations and standards.

Requirements

  • · Numerically proficient - You’ll need to have a firm grasp of numbers as you’ll be handling large amounts of cash and converting vast amounts of currency regularly daily
  • · Great communicator – You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs.
  • · Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

Responsibilities

  • Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements then tailoring their experience based on their destination
  • Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services
  • Engaging with customers to process all foreign exchange transactions accurately and efficiently
  • Delivering on key performance goals both procedural, operational and customer focused
  • Utilising your keen eye for detail to process daily online FX request and deliveries
  • Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures

FAQs

What is the job title for this position?

The job title for this position is Retail Sales Assistant, specifically as a Customer Service Representative at Travelex.

What type of employment is this position?

This position is permanent.

What are the working hours for this role?

The working hours for this role are 37.5 hours per week.

What is the hourly salary for this job?

The hourly salary for this job is £13 per hour.

What are the working patterns for this position?

The working patterns are between 4am and 10pm, from Monday to Sunday.

What benefits does Travelex offer to its employees?

Travelex offers a comprehensive voluntary benefits package, employee wellness programmes, a wide range of employee discounts, flexible hours and shift patterns, 25 days holiday (pro-rata), a monthly bonus opportunity, and a pension with Scottish Widows.

What key responsibilities will I have as a Retail Sales Assistant at Travelex?

As a Retail Sales Assistant, you will be responsible for nurturing customer relationships, providing support and advice on Travelex products, processing foreign exchange transactions, delivering on key performance goals, and adhering to compliance procedures.

What skills do I need to apply for this position?

You will need to be numerically proficient, possess great communication skills, and have a strong desire to succeed and make a difference.

What does the interview process entail?

The interview process includes an application review, an initial screening call, an online interview with a numerical and accuracy test, a bureau visit to meet the Bureau Manager, and a final offer if successful.

Is there room for advancement within the company?

Yes, Travelex offers opportunities for advancement and career growth for those who demonstrate the desire to succeed.

Does Travelex promote diversity and equal opportunity?

Yes, Travelex is an equal opportunity employer and values diversity within the company, ensuring no discrimination based on race, religion, gender, or other statuses.

Finance
Industry
1001-5000
Employees
1976
Founded Year

Mission & Purpose

Travelex is a leading global foreign exchange specialist, providing currency exchange services and international payment solutions. Operating through a network of stores, ATMs, and online platforms, Travelex caters to both individual travellers and businesses. Their goal is to simplify the complexities of foreign exchange, ensuring customers have convenient access to currency services worldwide. Travelex is dedicated to delivering exceptional service, competitive rates, and innovative solutions, making international travel and transactions seamless and efficient.