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Retail Sales Assistant

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Travelex

Nov 2, 2024

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Brighton & Hove
  • Quick Apply

AI generated summary

  • You must be numerically proficient, a great communicator who builds relationships, and have a strong desire to succeed and make a positive impact on others.
  • You will build customer relationships, provide tailored travel money advice, process foreign exchange transactions, meet performance goals, manage online FX requests, and ensure compliance standards.

Requirements

  • Numerically proficient - You’ll need to have a firm grasp of numbers as you’ll be handling large amounts of cash and converting vast amounts of currency regularly daily
  • Great communicator – You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs.
  • Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

Responsibilities

  • Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements then tailoring their experience based on their destination
  • Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services
  • Engaging with customers to process all foreign exchange transactions accurately and efficiently.
  • Delivering on key performance goals both procedural, operational and customer focused
  • Utilising your keen eye for detail to process daily online FX request and deliveries
  • Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures

FAQs

What is the job title for this position?

The job title is Retail Sales Assistant, specifically a Customer Service Advisor for Asda Travel Money in Brighton Hollingbury.

What type of contract is offered for this position?

The position is a permanent, part-time contract.

How many hours per week will I be working?

You will be working 16 hours per week.

What is the hourly wage for this role?

The salary is £12.50 per hour, with on-target earnings up to 7.5% of the base salary.

What are the working hours and patterns for this role?

The job requires flexibility to work a variety of shifts between Monday and Sunday, with a monthly or weekly rota depending on the team.

What benefits are offered to employees?

Benefits include a comprehensive voluntary benefits package, employee wellness programs, discounts via Bravo Benefit, flexible hours, 25 days holiday (pro-rata), a monthly bonus opportunity, and a pension with Scottish Widows.

What key skills are needed for this role?

You will need to be numerically proficient, a great communicator, and possess a desire to succeed in delivering exemplary service.

What does the interview process entail?

The interview process includes an application review, an initial screening call, an online interview, a face-to-face meeting at the bureau, and a reference check if successful.

What is the mission of Travelex?

Travelex's mission is to simplify customers’ access to international money, whenever and however they need it.

Is there a diversity policy in place at Travelex?

Yes, we are an equal opportunity employer and value diversity, not discriminating based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Finance
Industry
1001-5000
Employees
1976
Founded Year

Mission & Purpose

Travelex is a leading global foreign exchange specialist, providing currency exchange services and international payment solutions. Operating through a network of stores, ATMs, and online platforms, Travelex caters to both individual travellers and businesses. Their goal is to simplify the complexities of foreign exchange, ensuring customers have convenient access to currency services worldwide. Travelex is dedicated to delivering exceptional service, competitive rates, and innovative solutions, making international travel and transactions seamless and efficient.