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Travelex

Oct 15, 2024

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • Quick Apply

AI generated summary

  • You should possess strong leadership skills, be a great communicator, prioritize exceptional customer service, and have the drive to make a meaningful impact in your role.
  • You will manage a team, enhance customer service, process transactions, review feedback, achieve performance goals, ensure compliance, and provide training to optimize team performance.

Requirements

  • A passion for leading - You’ll know what it takes to galvanise and lead dynamic and diverse teams to deliver on targets and business objectives, putting in place effective processes and procedures to achieve your goals.
  • Great communicator and motivator – You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs. We know people perform better when they feel valued and heard.
  • Great customer service matters to you – You know what good service looks like, you understand the ramification of delivering bad service and a poor customer experience, so you make it your goal to deliver exemplary service in every interaction.
  • Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

Responsibilities

  • Managing a team of Travel Service Partners ensuring each member of the team strives to deliver the best possible customer experience to every customer who transacts with ASDA Travel Money
  • Nurturing and mentoring the team to maintain high levels of customer service and enable Travel Service Partners to perform to the best of their ability with the best training available
  • Focusing and reviewing customer feedback, service levels and the ability of the Travel Service Partners to implement processes and solutions that improve outputs and achieve objectives
  • Engaging with customers to process all foreign exchange transactions accurately and efficiently
  • Delivering on key performance goals both procedural, operational and customer focused
  • Utilising your keen eye for detail to process daily online FX requests and deliveries
  • Implementing and driving best legal practice and regulatory standards whilst adhering to Travelex compliance procedures to ensure operational compliance and efficiency

FAQs

What is the job title for this position?

The job title for this position is Bureau Manager – ASDA Travel Money.

What type of employment is being offered?

This position is a permanent, full-time job.

How many hours per week will I be expected to work?

You will be expected to work 37.5 hours per week.

What is the salary for the Bureau Manager position?

The salary is £26,325 per annum, with on-target earnings of up to 7.5% of the base salary.

What are the working patterns for this role?

The working patterns require flexibility, with a variety of shifts available between Monday to Sunday, as per monthly or weekly rotas.

What benefits are included in this job?

Benefits include a voluntary benefits package, employee wellness programs, a range of discounts, flexible hours, 25 days holiday (pro-rata), opportunities for bonuses, and a pension plan.

What qualities are necessary to be a successful Bureau Manager?

Successful candidates should have a passion for leading, be great communicators and motivators, prioritize great customer service, and possess a desire to succeed.

What does the interview process look like for this position?

The interview process includes an initial screening call, an online interview with a Talent Acquisition Partner, a bureau visit to meet the Area Manager, and an offer if successful.

Is there an opportunity for career advancement within Travelex?

Yes, Travelex offers opportunities for growth and career advancement for its employees.

Does Travelex support diversity and equality in the workplace?

Yes, Travelex is an equal opportunity employer that values diversity and does not discriminate based on various factors including race, religion, gender, or disability status.

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Travelex

Finance
Industry
1001-5000
Employees
1976
Founded Year

Mission & Purpose

Travelex is a leading global foreign exchange specialist, providing currency exchange services and international payment solutions. Operating through a network of stores, ATMs, and online platforms, Travelex caters to both individual travellers and businesses. Their goal is to simplify the complexities of foreign exchange, ensuring customers have convenient access to currency services worldwide. Travelex is dedicated to delivering exceptional service, competitive rates, and innovative solutions, making international travel and transactions seamless and efficient.