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SAINT LAURENT - Client Advisor (Harrods)

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Kering

Sep 30, 2024

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • London
  • Quick Apply

AI generated summary

  • You need experience in high-quality client service, a passion for fashion, an entrepreneurial mindset, teamwork skills, tech-savviness, multitasking ability, and excellent communication skills.
  • You will provide exceptional client service, build relationships, exceed sales goals, create personalized styles, and collaborate with teams while adhering to company policies.

Requirements

  • A preferred professional experience in providing a high-quality service focused on Client expectations, i.e. in fashion & accessory retail, in customer service or in luxury hospitality
  • Have personal taste and passion for the fashion culture, like to create personalized looks
  • Have a natural business mindset and an entrepreneurial spirit
  • Open-minded and looking for a company valuing audacity and authenticity
  • Strong team spirit to achieve common goals
  • At ease with using tools and applications, learns fast with new technologies
  • Motivation to work in a fast-paced environment, able to multitask & prioritize
  • Proactive, enthusiastic, & with a problem-solving attitude
  • Excellent written, oral & listening skills, in English and local language
  • Embrace change and see it as an opportunity to grow and develop

Responsibilities

  • Provide an outstanding client and after-sale service to all visitors and clients
  • Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests
  • Cultivate a robust client portfolio to secure a proactive and growing business
  • Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach
  • Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture
  • Show a transparent and genuine attitude with the client and create a unique connection with them
  • Communicate in a professional and authentic way, with clients and colleagues
  • Effectively use all the available tools to optimize business opportunities
  • Proactively support the front and back-of-house teams, their achievements and ultimately the overall team spirit
  • Adhere to all company policies and operational procedures and follow them

FAQs

What is the primary purpose of the Client Advisor position at Saint Laurent?

The primary purpose of the Client Advisor position is to actively contribute to store sales and key performance indicators while providing a unique, memorable, and sophisticated experience to all clients.

What type of experience is preferred for applicants?

A preferred professional experience in providing high-quality service focused on client expectations in fashion and accessory retail, customer service, or luxury hospitality.

What skills are important for this role?

Important skills include strong communication abilities, a business mindset, a passion for fashion, multitasking, and problem-solving abilities.

What will the Client Advisor be expected to do with clients?

The Client Advisor will be expected to connect with clients, identify their needs, provide outstanding client service, create personalized looks, and cultivate a robust client portfolio.

Is a knowledge of fashion required for applicants?

Yes, a personal taste and passion for fashion culture is essential, as well as the ability to create personalized, versatile, and timeless silhouettes for clients.

What type of work environment can candidates expect?

Candidates can expect a fast-paced work environment that requires the ability to multitask and prioritize effectively.

Are there opportunities for professional growth in this role?

Yes, the role encourages embracing change as an opportunity to grow and develop professionally.

Does Saint Laurent consider diversity in their hiring process?

Yes, Saint Laurent is committed to building a diverse workforce and welcomes applications from all qualified candidates, regardless of their background.

What is the nature of the employment for this position?

This position is a full-time regular job with a start date of July 30, 2023.

What type of support is provided for team collaboration?

The Client Advisor is expected to proactively support front and back-of-house teams, fostering overall team spirit and collective achievements.

Retail Luxury Goods and Jewelry

Retail & Consumer Goods
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Kering is a global luxury group based in the UK that operates a portfolio of iconic luxury fashion, accessories, and lifestyle brands. Their ultimate mission is to empower imagination and creativity while fostering sustainable and responsible growth within the luxury industry. Kering's purpose revolves around promoting innovation, craftsmanship, and artistic expression in the world of fashion and luxury goods, while also driving positive change in terms of environmental and social sustainability. Through their brands, Kering aims to offer exceptional products and experiences while leading the way towards more ethical and sustainable practices in the luxury sector.