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Sales Associate - Selfridges

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Cartier

6d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • London
  • Quick Apply

AI generated summary

  • You must have luxury retail experience, a sales-driven mindset, excellent customer service skills, strong communication, an entrepreneurial spirit, and fluency in English; extra languages are a plus.
  • You will ensure exceptional client experiences, adapt to needs, build relationships, meet targets, support inventory and visual guidelines, and assist with events and administrative tasks.

Requirements

  • A proven track record of successful achievement within a luxury retail environment
  • A sale orientated and target driven background
  • Excellent customer service credentials
  • A strong communicator with empathy and good interpersonal competences
  • Result and action oriented with strong entrepreneurial mind-set
  • Fluent in English (additional languages are beneficial)

Responsibilities

  • Ensures a unique and exceptional client experience
  • Adapts according to client(s) needs and motivations
  • Strives to always improve and surprise the client(s)
  • Deals with ease during negotiations and objections
  • Transmits the passion and values of the Maison
  • Acts as the privileged contact for the client(s) in case of After Sales
  • Meets individual and boutique targets, both quantitative and qualitative
  • Cultivates strong client relationships and develops client loyalty
  • Efficiently develops the client portfolio
  • Execute targeted CRM actions
  • Engage in client events and acts as an Ambassador of the Maison
  • Respects all brand and boutique policies and procedures
  • Support with stock inventories
  • Support with set up and breakdowns at opening and closing of the boutique
  • Adhere with Visual Merchandising guidelines
  • Assists with special projects when requested
  • Undertake administrative tasks and stock room related tasks when it’s required

FAQs

What will my main responsibilities be as a Sales Associate at Selfridges?

Your main responsibilities will include delivering exceptional client experiences, developing client relationships, achieving sales targets, and supporting boutique operations, such as stock management and visual merchandising.

Is experience in luxury retail required for this position?

Yes, a proven track record of successful achievement within a luxury retail environment is required for this position.

Will I need to attend client events as part of my role?

Yes, engaging in client events and acting as an Ambassador of the Maison is a key part of the position.

What qualifications are needed to apply for this role?

Applicants should have a sales-oriented, target-driven background, excellent customer service skills, and strong communication abilities. Fluency in English is essential, with additional languages being beneficial.

How does Cartier value diversity and inclusion within the workplace?

Cartier values the uniqueness of its people and believes that embracing diversity and inclusion leads to creativity and knowledge, enhancing the overall excellence of the team and products.

What is the recruitment process for this position?

The recruitment process includes an initial screening call with the Richemont Talent Team, followed by interviews with the Hiring Manager and the HR Manager.

Are there opportunities for personal and professional growth at Cartier?

Yes, Cartier offers exciting opportunities for both personal and professional development in a supportive environment.

Is there any specific training provided for new hires?

While the specific training details aren't mentioned in the job description, new hires can expect to receive guidance and support as they acclimate to their role within the boutique.

What goals will I be expected to meet as a Sales Associate?

You will be expected to meet individual and boutique targets, both quantitative and qualitative, by delivering exceptional service and proactively managing your client portfolio.

How important is client relationship management in this role?

Client relationship management is crucial, as cultivating strong client relationships and fostering loyalty directly contributes to sales achievements and overall success in the role.

Fashion & Arts
Industry
5001-10,000
Employees
1847
Founded Year

Mission & Purpose

Cartier is a renowned luxury brand that specialises in jewellery, watches, and accessories. Established in 1847, Cartier has become synonymous with elegance, craftsmanship, and timeless style. The company's ultimate mission is to create exceptional pieces of jewellery and luxury goods that embody artistry, innovation, and sophistication. With a focus on creativity and attention to detail, Cartier designs and produces exquisite collections that reflect the brand's heritage and commitment to excellence. Cartier's purpose is to celebrate life's special moments and enhance the beauty and significance of personal adornment. Through their iconic creations and impeccable craftsmanship, Cartier strives to bring joy, elegance, and lasting value to their discerning clientele.

Benefits

  • Disability Insurance

  • Health Insurance

  • Life Insurance

  • Occupational Accident Insurance

  • Vision Insurance

  • Supplemental Life Insurance

  • Mental Health Care

  • Health Savings Account (HSA)

  • Flexible Spending Account (FSA)

  • Dental Insurance