Logo of Huzzle

Home

Matches

Explore

Manage

Sales Executive

image

Accor

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Chester

AI generated summary

  • You need at least 1 year of relevant experience, excellent English skills, and proficiency in MS Excel, Word, and PowerPoint.
  • You will manage group arrangements, respond to inquiries, maintain records, coordinate site inspections, handle client relations, and promote hotel services to maximize revenue.

Requirements

  • Minimum 1 year of experience in a similar capacity
  • Excellent reading, writing and oral proficiency in English language
  • Proficient in MS Excel, Word, & PowerPoint

Responsibilities

  • Maintain complete knowledge of the following (to include but not limited to):
  • All hotel features / services, hours of operation
  • Hotel function space, entertainment options, Wellness, Golf and menus and floral decoration options
  • Hotel safety guidelines and evacuation plan
  • Scheduled daily group activities
  • Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines.
  • Handle telephone enquiries according to departmental procedure
  • Coordinate all group arrangements
  • Work with group contacts to facilitate program planning and requirements
  • Communicate group needs and specifications to all relevant departments
  • Follow up with Post-Conference reports and review group billings
  • Input all group bookings and update booking activities in the system on a weekly basis
  • Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process
  • Maintain gifts inventory and coordinate the sending of gifts to clients
  • Arrange site inspections for potential clients
  • Promote positive relations with clients and attend to all requests expediently and courteously
  • Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
  • Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue

FAQs

Is this position remote or on-site?

This position is on-site in Knutsford, Cheshire, North-West England and is not remote.

What is the main purpose of the Sales Executive role?

The main purpose of the Sales Executive role is to support the Sales Manager in sales activities to achieve/exceed the budget in executing the sales strategy of Fairmont Cheshire, The Mere.

What qualifications are required for this position?

A minimum of 1 year of experience in a similar capacity, excellent proficiency in reading, writing, and speaking English, and proficiency in MS Excel, Word, & PowerPoint are required.

What type of discounts can employees expect?

Employees can expect exclusive discounts including those at Fairmont Cheshire, The Mere, Spa, and Golf, friends and family rates at Fairmont, Raffles, and Accor Hotels, and 20% off food and beverage in on-site restaurants.

Are there opportunities for training and development?

Yes, there are training and development opportunities available for employees.

How many holiday days do employees receive?

Employees receive 28 days of holiday including public holidays.

What benefits are offered to employees in this position?

Benefits include competitive salary, pension, service awards based on length of service, special rates for colleagues and their friends & family, and the opportunity to work with a team of extraordinary people.

What responsibilities will the Sales Executive have in relation to client relationships?

The Sales Executive will promote positive relations with clients, handle requests courteously, acknowledge and address complaints efficiently, and follow up with post-conference reports.

How important is up-selling in this role?

Up-selling is very important as the Sales Executive is expected to promote the hotel’s facilities and services at every available opportunity to maximize sales revenue.

Will the role involve any administrative tasks?

Yes, the role will involve preparing reports, maintaining proper records and filing systems according to the hotel’s sales administration process.

image

Accor

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Accor is a leading global hospitality group offering a diverse portfolio of over 5,300 hotels and residences across more than 110 countries. It encompasses a wide range of brands, from luxury to economy, such as Raffles, Fairmont, Sofitel, Novotel, and ibis. Accor is committed to providing exceptional guest experiences through innovative services and a strong focus on sustainability and community engagement. The company aims to create memorable stays while contributing positively to the environment and the communities where it operates.