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Sales Support Specialist

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Thomson Reuters

Dec 9

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • London
  • Quick Apply

AI generated summary

  • You need a Bachelor’s degree, experience in order management, ERP proficiency, strong attention to detail, problem-solving skills, and effective communication and organization abilities.
  • You will verify orders, resolve issues, train team members, provide reports, coordinate with departments, and improve order processes to enhance efficiency and accuracy.

Requirements

  • A Bachelor’s degree
  • Experience in Order Management/Processing, Customer Operations, or similar
  • Proficiency with ERP (e.g., SAP, Salesforce) tools; comfort with order types, delivery/billing documents, blocks, pricing conditions, etc.
  • Excellent attention to detail.
  • Strong problem solving and root‑cause analysis skills.
  • Clear written and verbal communication; effective stakeholder coordination across functions and levels.
  • Well organised with excellent people skills.

Responsibilities

  • Order verification and maintenance
  • Verify all incoming customer/system orders for accuracy, completeness, pricing, delivery terms, and product configuration as per company policy.
  • Monitor a proposals/pipeline report and pre‑check high‑value or strategic deals to catch issues before submission.
  • Issue prevention (core function)
  • Serve as point of contact for Sales for order questions; provide quick guidance to avoid common errors.
  • Make necessary corrections to avoid order failure (e.g., bill blocks, material codes, account numbers, VAT etc.).
  • Partner closely with support teams to resolve complex configuration/availability issues; coordinate with the Order Management team to de‑risk month‑end spikes and improve flow.
  • Train new Account Manager and Account Specialist team members on order creation standards and best practice.
  • Contribute to company‑wide simplification initiatives including requirements, UAT, and documentation.
  • Issue remediation
  • Lead remediation of order exceptions, fulfilment delays, and discrepancies; drive root cause analysis and corrective actions.
  • Identify and escalate system defects; track fixes with internal owners and provide clear incident documentation.
  • Provide targeted reports on error hotspots and recurring failure modes; coach Account Managers who attempted incorrect submissions.
  • Cross‑functional coordination and communication
  • Be the primary liaison among Sales, Order Management, Billing and Support to align on order status, risks, and resolution timelines.
  • Communicate proactively on order milestones, risks, and ETAs; maintain an accurate exception log.
  • Support monthly/quarterly close by validating order/billing completeness and resolving blocks ahead of deadlines.
  • Map the order‑to‑cash workflow, identify bottlenecks, and propose changes that reduce cycle time and error rates.

FAQs

What is the primary role of a Sales Support Specialist?

The primary role of a Sales Support Specialist is to manage the end-to-end order-to-delivery lifecycle, serving as the central liaison between Sales and Order Management to prevent order, billing, and invoicing issues.

What qualifications are required for the Sales Support Specialist position?

To qualify for the Sales Support Specialist position, candidates should have a Bachelor's degree and experience in Order Management/Processing, Customer Operations, or a similar field, along with proficiency in ERP tools, strong problem-solving skills, and excellent attention to detail.

What tools and software should a Sales Support Specialist be familiar with?

A Sales Support Specialist should be proficient with ERP tools such as SAP and Salesforce, as well as be comfortable with order types, delivery/billing documents, blocks, pricing conditions, etc.

How does the company support work-life balance?

The company supports work-life balance through flexible workplace policies, including the ability to work from anywhere for up to 8 weeks per year and a program called Flex My Way, designed to help manage personal and professional responsibilities.

Are there opportunities for career development within the company?

Yes, the company fosters a culture of continuous learning and skill development through its Grow My Way programming, which prepares employees to tackle future challenges and provides them with the tools to grow professionally.

What kind of benefits does the company offer?

The company offers comprehensive benefits, including flexible vacation, mental health days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

How does the company encourage social impact?

The company encourages social impact by providing employees with two paid volunteer days off annually and opportunities to engage in pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Is the company committed to diversity and inclusion?

Yes, the company is committed to diversity and inclusion, seeking qualified employees from diverse backgrounds and perspectives to deliver on its business goals and create an inclusive work environment.

What are the main responsibilities of a Sales Support Specialist?

The main responsibilities include order verification and maintenance, issue prevention and remediation, as well as cross-functional coordination and communication among Sales, Order Management, Billing, and Support teams.

How does the Sales Support Specialist contribute to issue remediation?

The Sales Support Specialist leads the remediation of order exceptions, fulfilment delays, and discrepancies, driving root cause analysis and corrective actions, as well as providing targeted reports on recurring failure modes.

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Thomson Reuters

Entertainment & Media
Industry
10,001+
Employees
2008
Founded Year

Mission & Purpose

Thomson Reuters is the world’s leading provider of news and information-based tools to professionals. Our worldwide network of journalists and specialist editors keep customers up to speed on global developments, with a particular focus on legal, regulatory and tax changes. Our customers operate in complex arenas that move society forward — tax, law, compliance, government, media. In a disruptive digital age, we help professionals reinvent themselves. Thomson Reuters shares are listed on the Toronto and New York Stock Exchanges (symbol: TRI).