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Scheduling Coordinator-Orlando Imaging Centers

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Orlando Health

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Orlando

AI generated summary

  • You need a high school diploma, at least one year in customer service or healthcare, strong organizational skills, computer experience, and must complete a medical terminology course within 90 days.
  • You will schedule tests, provide patient instructions, manage communications, perform data entry, resolve issues, adhere to policies, and participate in meetings for professional growth.

Requirements

  • High school diploma or equivalent required.
  • Must complete Orlando Health medical terminology course within 90 days of hire.
  • Minimum of one (1) year in retail, customer service, or healthcare.
  • Computer experience required.
  • None required.
  • Strong organizational and multitasking abilities.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast-paced environment while maintaining accuracy.
  • Knowledge of scheduling systems and basic medical terminology preferred.

Responsibilities

  • Schedule, reschedule, and cancel single or multiple tests and procedures accurately.
  • Provide clear and accurate information regarding department-specific scheduling criteria, patient preparation, arrival location, and time.
  • Demonstrate excellent customer service by actively listening, showing empathy, and offering alternatives when needed.
  • Maintain professional communication and superb telephone etiquette at all times.
  • Exhibit proficiency in registration and scheduling systems, as well as web-based resources.
  • Perform data entry and operate office equipment (multi-line phone system, printers, fax machines).
  • Review schedules daily and communicate changes promptly to appropriate staff.
  • Maintain knowledge of ICD-9/ICD-10 and CPT codes as required.
  • Identify and resolve customer service issues or escalate for follow-up.
  • Adhere to Orlando Health’s Patient First Philosophy and Professional Appearance Policy.
  • Participate in departmental meetings, in-services, and process improvement initiatives.
  • Assume responsibility for professional growth and development.

FAQs

What is the primary role of a Scheduling Coordinator at Orlando Imaging Centers?

The primary role of a Scheduling Coordinator is to ensure seamless scheduling and coordination of tests and procedures while providing exceptional service to patients, physicians, and ancillary departments.

What are the key responsibilities of this position?

Key responsibilities include scheduling, rescheduling, and canceling tests and procedures, providing clear information about scheduling criteria and patient preparation, maintaining professional communication, performing data entry, and reviewing schedules daily.

What qualifications are required for the Scheduling Coordinator position?

A high school diploma or equivalent is required, along with completion of the Orlando Health medical terminology course within 90 days of hire.

Is prior healthcare experience necessary for this role?

While not strictly necessary, a minimum of one year in retail, customer service, or healthcare is preferred.

What skills are necessary for a Scheduling Coordinator?

Necessary skills include strong organizational and multitasking abilities, excellent verbal and written communication skills, and the ability to work in a fast-paced environment while maintaining accuracy.

Are there any licensure or certification requirements for this position?

No specific licensure or certification is required for the Scheduling Coordinator position.

What type of environment will the Scheduling Coordinator be working in?

The Scheduling Coordinator will be working in a fast-paced healthcare environment, requiring strong communication and teamwork.

Will the employee need to participate in professional development activities?

Yes, employees are expected to assume responsibility for professional growth and development, including participation in departmental meetings and process improvement initiatives.

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Orlando Health

A trusted leader inspiring hope through the advancement of health.

Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.