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SCUK Customer Service Advisor

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Santander

Nov 8, 2024

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Quick Apply

AI generated summary

  • You need excellent customer service skills, a self-motivated attitude, passion for delivering great outcomes, effective communication, teamwork ability, and strong accuracy under tight deadlines.
  • You will handle customer calls, chats, and emails, resolve queries, escalate issues, meet service standards, collaborate with teams, and provide personalized digital support.

Requirements

  • Excellent customer service experience
  • Self-motivated and upbeat with the necessary aim to achieve agreed objectives and engage with career and personal development offerings to drive your career
  • Passion and dedication to deliver fantastic service and get the best outcome every time
  • Excellent communication skills with the ability to work effectively as part of a team
  • Ability to maintain high levels of accuracy whilst working to tight timeframes

Responsibilities

  • Answer a high volume of calls and interacting with customers over live chat and email
  • Deal with our customers day-to-day needs, complex queries and aim to provide resolution on that first call
  • Investigate customer queries, raising with relevant parties and escalating where needed
  • Ensure service and customer demand is met to a high standard and within an agreed turn-around time (SLA)
  • Liaise closely with other teams to advocate on behalf of customers
  • Be empathetic to customers personal circumstances to understand their requirements and provide personalised solutions where possible
  • Be a digital communications expert, assisting customers digitally using their own device

FAQs

What is the job title for this position?

The job title is SCUK Customer Service Advisor.

Where is the job located?

The job is located in Redhill, Surrey, United Kingdom.

Is this role fully remote?

No, this role requires employees to attend the office full-time for the first 6 months before transitioning to a hybrid model.

What are the main responsibilities of the Customer Service Advisor?

The main responsibilities include answering a high volume of calls, handling customer queries, providing resolutions, investigating issues, liaising with other teams, and assisting customers digitally.

What qualities will make a candidate stand out?

Candidates should have excellent customer service experience, be self-motivated, passionate about delivering great service, possess excellent communication skills, and maintain high levels of accuracy under tight deadlines.

What are the working hours for this role?

The department operates between 8am and 6pm, with a rotating shift pattern that includes Saturdays and varies each week.

How many bank holidays are required to be worked in a year?

There is a requirement to work 2 bank holidays per year.

What benefits are offered to employees in this position?

Benefits include a competitive salary, 25 days holiday, annual bonuses, a flexible benefits allowance, pension contributions, employee assistance programs, a sharesave scheme, gym passes, and discounts at local retailers.

Is training provided for this role?

Yes, full training will be provided on-site at the Redhill office for the first 6 months.

What is Santander’s stance on diversity and inclusion?

Santander promotes a thriving workplace that celebrates diversity and has a zero-tolerance approach to discrimination, bullying, and harassment of any kind.

How can candidates apply for this position?

Interested candidates can apply by clicking the apply link, which will direct them to some questions and allow them to submit their CV and covering letter.

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Santander

Here to help you prosper

Finance
Industry
10,001+
Employees
1857
Founded Year

Mission & Purpose

Santander is a leading global bank, founded in 1857 and headquartered in Spain, and is one of the largest banks in the world by market capitalisation. It provides a wide range of financial products and services, including personal and corporate banking, wealth management, and insurance. With a strong presence in Europe, Latin America, North America, and Asia, Santander's mission is to help people and businesses prosper by offering customer-centric solutions. Its purpose is to support growth and innovation while fostering responsible banking practices to benefit individuals, businesses, and communities.