FAQs
What kind of technical support will I be providing in this role?
You will provide advanced technical support to Scientific and Technical staff across the North West Genomic Laboratory Hub, resolving issues related to PCs, instruments, printers, and specialist software and databases.
What experience is required for this position?
Experience in a customer-facing IT infrastructure support role is required, including first-, second-, and third-line support with the PC client environment.
What qualifications do I need to apply?
A degree or equivalent relevant experience is required to apply for this position.
Will I need to work out of hours?
Yes, you should be prepared to work flexibly, including some out-of-hours shifts.
What kind of IT systems will I be expected to support?
You will support various systems including Windows 10, Linux, virtual desktop infrastructure (VDI), as well as managing peripherals and specialized software.
Are there opportunities for professional development in this role?
Yes, MFT promotes equal opportunities for career development that are fair, open, and transparent.
Who will I collaborate with in this position?
You will liaise with central IT departments of the GLH, including those from Manchester Foundation Trust, The Christie Foundation Trust, and Liverpool Women’s Foundation Trust.
What organizational culture does MFT promote?
MFT fosters a culture of inclusion and belonging and focuses on the health and wellbeing of their staff while encouraging collaboration and transformation.
How can I get more information about this job?
For further details or informal visits, you can contact Stephen Rourke, IT Support Manager, at stephen.rourke@mft.nhs.uk or call 0161 276 5862.
Is there any specific technical knowledge that I should possess for this role?
Yes, you should have knowledge of local area networks, wide area networks, server support, and email systems, as well as experience with service desk systems and call distribution systems.