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Service Desk Analyst

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UK Ministry of Defence

1mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    IT & Cybersecurity
  • London

AI generated summary

  • You need to support diverse teams, multitask under deadlines, communicate well, make decisions, build relationships, and be proficient in Microsoft 365. Continuous learning is essential.
  • You will process and distribute signal messages, monitor traffic, manage documentation, ensure compliance with security regulations, and support the Commcen Manager in various roles.

Requirements

  • Experience of supporting a busy and diverse team.
  • Ability to multitask and prioritise when faced with competing deadlines.
  • Great communication skills, both verbal and written, with excellent attention to detail.
  • Ability to quickly assess information and make credible recommendations at pace.
  • Able to make effective decisions and know when to seek advice or escalate issues.
  • Experience of building and maintaining good working relationships, acting with integrity and discretion.
  • Proficient in the use of Microsoft 365 software, including Excel and Outlook.
  • Motivated to learn and committed to your continuous development.

Responsibilities

  • Processing formal signal messages for input into our MHS, taking ownership of signals from originators via approved IT media, ensuring they conform to procedural rules; be responsible for ensuring the timely distribution of signal messages, precedence priority and above, including during silent hours.
  • Recording and determining the transmission path and forward for preparation; monitoring and vetting out-of-hours signal traffic and call out where necessary, monitoring and reporting message irregularities and equipment faults appropriately.
  • Managing the signal process by recording and distributing messages, according to protective marking and ‘Descriptors’, in accordance with current security regulations, whilst maintaining the protected document register.
  • Preparing the special handling signals or material for onward delivery, by means of a suitably cleared MHS, initiating service action as required.
  • Managing the publication of instructions and guidance presented in Standing Orders, Security Orders, Operator Instructions, Local Orders and Communications publications.
  • Ensure the timely filling of all bid equipment at crypto key material changeovers and any corresponding accounting and destruction. Maintaining records of a controlled access to Commcen, in accordance with local instructions and requirements.
  • Supporting the Commcen Manager by taking on additional roles such as Deputy Unit Security Officer / IT Security Officer / Terminal Area Security Officer, Assistant Health and Safety and Building Controller, as required.

FAQs

What is the working schedule for the Service Desk Analyst position?

The Service Desk Analyst role operates on a 24/7 shift roster, specifically a 1 in 4 shift pattern consisting of 4 shifts on (2 days, 2 nights) followed by 4 days off.

Is there a requirement for prior experience in a similar field?

Yes, experience of supporting a busy and diverse team in a service delivery or similar environment is essential for this role.

Are there any specific software skills required for this job?

Proficiency in Microsoft 365 software, including Excel and Outlook, is required for the Service Desk Analyst position.

Will I receive any training or development opportunities?

Yes, the MOD is committed to your development and offers many learning and development opportunities, including the chance to gain industry-recognized qualifications.

Is travel required for this position?

There may be a requirement to travel to meetings or attend training courses within the UK.

What is the salary for this role?

The salary for the Service Desk Analyst position is £27,866, and the Ministry of Defence contributes an additional £8,072 towards your Civil Service Defined Benefit Pension.

Are there security requirements for this position?

Yes, successful candidates will be required to undergo Developed Vetting (DV) clearance due to the sensitive nature of the information they will access.

Can this role be done on a hybrid working basis?

No, this job role is not suitable for hybrid working; it requires on-site presence at the Communications Centre in Central London.

What benefits do employees receive in this role?

Employees receive benefits including annual leave (25 days rising to 30 after five years), a Civil Service pension, learning and development opportunities, and various discounts and rewards.

Is this position open to individuals who are not UK nationals?

No, the position is open to UK nationals only and does not offer sponsorship for a skilled worker visa.

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UK Ministry of Defence

Official corporate LinkedIn channel for the UK Ministry of Defence.

Defence & Aerospace
Industry
1001-5000
Employees

Mission & Purpose

We protect the security, independence and interests of the United Kingdom at home and abroad. We work with our allies and partners whenever possible. Our aim is to ensure that the UK’s Armed Forces have the training, equipment and support necessary for their work, and that we keep within budget. Our priorities 2015 to 2020 are to: protect our people project our global influence promote our prosperity maintain a strategic base and integrated global support network, and manage the Department of State