Logo of Huzzle

Home

Matches

Explore

Manage

Service Improvement Manager

image

Aneurin Bevan University Health Board

5d ago

  • Job
    Full-time
    Senior Level
  • Healthcare
  • Newport

AI generated summary

  • You need a Master's degree, project management qualification, NHS experience, strong communication skills, and the ability to manage change and complex projects while engaging stakeholders effectively.
  • You will develop and implement project and quality improvement plans, mentor teams, embed continuous improvement culture, and communicate project updates across the organization.

Requirements

  • Masters Degree level or equivalent demonstrable level of knowledge and work experience
  • Project/programme management qualification at practitioner level
  • Management or equivalent demonstrable level of knowledge and experience
  • Evidence of continual professional development
  • Knowledge of change management theories
  • Knowledge of project management approaches and service redesign principles
  • Experience of planning and delivery of projects in a public sector setting
  • Experience of working in the NHS/Local Authority/Public Sector
  • Experience of managing change across professional boundaries
  • Experience of managing projects in complex organisational environments
  • Experience of financial management
  • Experience of working to support professional leaders across a variety of teams
  • Experience of developing and writing business cases and project documentation
  • Experience of partnership working in a public sector setting
  • Experience of public engagement/service user involvement activities including presenting to large groups
  • Project management skills
  • Highly developed planning and organisational skills
  • Excellent written skills
  • Excellent communication skills
  • High levels of interpersonal skills
  • Ability to think laterally
  • Able to manage relationships across boundaries and hierarchies
  • Good financial management skills
  • Conflict resolution skills
  • Problem solving abilities
  • Ability to understand complex care related issues
  • Good decision making skills
  • Ability to produce quality written reports
  • High level of analytical and judgement skills
  • Ability to work autonomously and within a team
  • Ability to prioritise a number of workstreams, some of which may be conflicting
  • Computer literacy skills
  • Good stress management skills
  • Ability to present complex information to a variety of audiences
  • Facilitation/change management skills
  • Leadership and motivational skills
  • Good analytical skills
  • High level of personal integrity
  • Committed to developing innovative solutions to improve the outcomes for service users
  • Catalyst to promote change
  • Able to motivate, stimulate and inspire others

Responsibilities

  • Support and enable service leads to develop project plans and quality improvement plans to improve services and support transformational change. This will include coaching and mentoring, persuading and negotiating, resource planning, standard setting, performance management and team and individual development in multi-disciplinary teams across the organisation.
  • Work with operational teams to help embed a culture of continuous improvement and professional excellence. This will require well developed communication skills in order to successfully challenge current practices and propose large scale change.
  • To present new ways of working and project management and quality improvement principles to both clinical and administrative teams across the system at every level.
  • Lead in the development of project management and quality improvement resources, including project plans, communication plans, benefits plans and risks and issues logs.
  • To communicate project developments and quality improvements to the wider Health Board and interpret their impact for the hospital.
  • Act as a source of project management and quality improvement expertise, providing expert advice across the hospital as required.
  • Working alongside the wider Planning team, the post holders will be responsible for agreeing key project management controls i.e., when approval is required, frequency of reporting and highlight reporting.

FAQs

What qualifications are required for the Service Improvement Manager position?

Essential qualifications include a Master's Degree level or equivalent knowledge and experience, a project/programme management qualification at practitioner level, and evidence of continual professional development.

Is experience in the NHS or public sector necessary for this role?

Yes, applicants must have experience of planning and delivering projects in a public sector setting, as well as experience working in the NHS, Local Authority, or Public Sector.

What key skills are essential for success in this role?

Essential skills include project management, highly developed planning and organizational skills, excellent written and communication skills, problem-solving abilities, and the ability to manage relationships across boundaries and hierarchies.

Are there any specific desirable criteria for candidates?

Yes, desirable criteria include knowledge and understanding of acute services, facilitation/change management skills, and leadership and motivational skills.

Will the interview process accommodate candidates with special requirements?

Yes, candidates are encouraged to discuss any needed adjustments directly with the recruiting manager or the Health Board recruitment team to ensure full participation.

What are the core responsibilities of the Service Improvement Manager?

Core responsibilities include developing project and quality improvement plans, supporting a culture of continuous improvement, leading the development of project management resources, and communicating project developments to the wider Health Board.

How does the organization support professional development?

The Aneurin Bevan University Health Board offers extensive training and development opportunities, including paid mandatory training, in-house programs, opportunities for recognized qualifications, and management development programs.

Can candidates apply in Welsh, and will their applications be treated equally?

Yes, candidates can apply in Welsh, and any application submitted in Welsh will not be treated less favorably than those submitted in English.

What should candidates expect after a successful interview?

Successful candidates will receive their conditional offer of appointment and an information pack via email.

Is there a possibility that this vacancy will be closed early?

Yes, the organization reserves the right to close this vacancy at any time, so early applications are encouraged for consideration.

image

Aneurin Bevan University Health Board

Science & Healthcare
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

Aneurin Bevan University Health Board was established on the 1st October 2009 and covers the areas of Blaenau Gwent, Caerphilly, Monmouthshire, Newport, Torfaen and South Powys. The Health Board employs over 14,000 staff, two thirds of whom are involved in direct patient care. There are more than 250 consultants in a total of over 1000 hospital and general practice doctors, 6,000 nurses, midwives, allied professionals and community workers