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Service Improvement Manager - Cleaning

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Aneurin Bevan University Health Board

1mo ago

  • Job
    Full-time
    Senior Level
  • Healthcare
    Facilities Management

AI generated summary

  • You need a degree or equivalent experience, project management qualifications, and skills in complaints management, financial planning, communication, and change management. Welsh language skills are a plus.
  • You will lead cleaning service improvements, develop policies, analyze performance data, manage audits, collaborate with partners, and drive technological enhancements while supporting operational processes.

Requirements

  • Qualified to degree level or equivalent experience in senior administrative role.
  • Postgraduate diploma level training or experience in management or project management.
  • Evidence of continuing professional development.
  • ECDL qualification.
  • PRINCE project management qualification.
  • Proven experience of project management, modernisation or remodelling of services.
  • Knowledge of data protection and confidentiality issues.
  • Knowledge of report writing to a high standard.
  • Knowledge of writing and implementing operational policies.
  • Experience and knowledge of complaints management.
  • Experience of financial planning and monitoring.
  • Ability to develop and monitor policies and procedures.
  • Able to deal with difficult/challenging situations with tact and sensitivity.
  • Excellent written & verbal communication skills with all levels of staff.
  • Ability to establish good working relationships at all levels.
  • Ability to demonstrate excellent prioritisation, organisation and time management skills.
  • Able to use initiative and judgement in dealing with day to day issues and queries.
  • Ability to analyse complex information and problems and deliver practical and workable solutions to address them.
  • Ability to prioritise conflicting workloads in the face of competing demands.
  • Change management skills.
  • Team player and approachable manner.
  • Facilitation skills (small groups).
  • Passionate, enthusiastic and committed to providing a quality service.
  • Excellent organisational and planning skills.
  • Good negotiation, persuasive, motivational & influencing skills.
  • Show resilience, stamina and reliability under sustained pressure.
  • Politically aware.
  • The ability to travel between sites within the Health Board as demanded by the job role.
  • Commitment to personal development and development of others.
  • Welsh Language Skills.

Responsibilities

  • Lead and manage cleaning service improvement and modernisation projects across the Health Board.
  • Develop and implement policies, cleaning schedules, and service standardisation across multiple sites.
  • Analyse performance data from systems such as Synbiotix, Oracle, and Finance BI to identify improvement opportunities.
  • Present findings and recommendations to divisional and operational management teams.
  • Manage the environmental cleanliness audit function, including budget oversight and team leadership.
  • Collaborate with IPAC, procurement, finance, and external partners to deliver service enhancements.
  • Support divisional complaints processes and contribute to operational meetings.
  • Drive technological improvements in cleaning administration and reporting systems.
  • Formulate business cases and service level agreements for existing new initiatives.
  • Represent the division at internal and external meetings and support change management processes.

FAQs

What is the main focus of the Service Improvement Manager - Cleaning role at Aneurin Bevan University Health Board?

The main focus of the role is to drive service excellence and modernization in healthcare cleaning services, leading strategic improvements across the Facilities Directorate to enhance patient experience and ensure environmental cleanliness.

What qualifications are required for this position?

Applicants must be qualified to degree level or have equivalent experience in a senior administrative role, along with postgraduate diploma level training or experience in management or project management.

Is experience in complaint management necessary for this role?

Yes, experience and knowledge of complaints management are essential criteria for the position.

Are Welsh language skills required for this job?

While the ability to speak Welsh is desirable for this role, both Welsh and English speakers are equally welcome to apply.

What type of projects will the Service Improvement Manager be involved in?

The Service Improvement Manager will lead and manage cleaning service improvement and modernization projects across the Health Board.

What kind of benefits does Aneurin Bevan University Health Board offer?

The Health Board offers a fantastic benefits package, extensive training and development opportunities, flexible working, occupational health support, and a commitment to promoting a healthy work-life balance.

What is required to apply for this position?

Interested applicants are encouraged to submit their applications, and if successful in the interview process, they will receive a conditional offer and information pack via email.

Will there be training provided for this role?

Yes, the Health Board offers extensive training and development opportunities, including paid mandatory training and in-house programmes.

How should applicants expect to receive communication regarding their application status?

Successful applicants will receive all recruitment-related correspondence via the email account they registered on their application form, so it is important to check that email regularly.

Is flexibility in working hours supported at Aneurin Bevan University Health Board?

Yes, Aneurin Bevan University Health Board supports flexible working arrangements.

Will the selected candidate need to travel?

Yes, the candidate must have the ability to travel between sites within the Health Board as demanded by the job role.

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Aneurin Bevan University Health Board

Science & Healthcare
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

Aneurin Bevan University Health Board was established on the 1st October 2009 and covers the areas of Blaenau Gwent, Caerphilly, Monmouthshire, Newport, Torfaen and South Powys. The Health Board employs over 14,000 staff, two thirds of whom are involved in direct patient care. There are more than 250 consultants in a total of over 1000 hospital and general practice doctors, 6,000 nurses, midwives, allied professionals and community workers