FAQs
What is the primary responsibility of the Service Improvement Operational Lead for the CMS Programme?
The primary responsibility is to lead and be accountable for the Adults’ elements of the CMS Programme practice and process work plan, as well as shared responsibilities across teams.
Who will the Service Improvement Operational Lead report to?
The Service Improvement Operational Lead will report to the Associate Director of Operations - Adult Social Care.
What type of experience is expected from candidates?
Candidates should have strong leadership, strategic thinking, and the ability to manage complexity and ambiguity while driving transformational change.
What role does the Service Improvement Operational Lead play in the CMS Programme Board?
The Service Improvement Operational Lead serves as a senior member of the CMS Programme Board, providing expert advice and operational insight to support key decisions and ensure successful delivery of the programme.
What kind of activities will the Service Improvement Operational Lead oversee?
The lead will oversee the CMS system implementation and service improvement activity, reviewing and challenging existing practices to maximize efficiency and deliver benefits.
How important is collaboration in this role?
Collaboration is crucial, as the role involves ensuring connectivity and expertise within and between existing improvement activities of significant strategic importance across teams and partner organizations.
What types of changes is the Service Improvement Operational Lead expected to champion?
The lead is expected to champion the change associated with the CMS Programme and help embed the behavioral changes required to deliver the programme and realize its benefits.
Will the Service Improvement Operational Lead work with personnel from other teams?
Yes, the role involves working with staff at all levels across the Adult Social Care Operational team as well as with partner organizations.
What qualifications or skills are desirable for this position?
Desirable qualifications include strong leadership abilities, strategic thinking, expertise in service improvement, and experience in managing transformational change initiatives.
Can interested applicants contact someone for informal inquiries about the role?
Yes, interested applicants can contact Samantha French, the ADO for Adult Social Care, via email at samantha.french1@nhs.net or by telephone at 07553 864 160 for further details or informal visits.