FAQs
What is the main responsibility of the Service Manager in Collaboration Services?
The main responsibility is to manage the managed service provider, ensuring adherence to service levels, and to oversee incident response, feedback allocation, and continuous service improvement plans.
Who will the Service Manager collaborate with?
The Service Manager will collaborate with a team that includes experts in clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms to deliver high-quality NHS services.
What types of reports will the Service Manager be responsible for producing?
The Service Manager will be responsible for producing weekly, monthly, and board reports and presenting them to senior members of the team.
What is the expectation regarding in-person work for colleagues with a contractual office base?
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
What is the process for onboarding if selected for the position?
If successful at interview, an Inter Authority Transfer (IAT) will be initiated via the Electronic Staff Record (ESR) to retrieve key data from your current or previous NHS employer to support onboarding.
Will staff recruited from outside the NHS be offered a higher salary band?
No, staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
Who should be contacted for further details or informal visits regarding the position?
For further details or informal visits, you can contact Gemma Rogerson, Senior Programme Manager, at gemma.rogerson2@nhs.net.
What is the focus of Collaboration Services in the healthcare sector?
Collaboration Services focus on delivering secure, user-focused digital platforms that enhance collaboration and communication across health and social care, ultimately aimed at boosting productivity and improving health outcomes.
What organizational change is mentioned in the job description regarding NHS England?
The job description mentions that NHS England will gradually merge with the Department of Health and Social Care to create a smaller, more strategic center that reduces duplication and waste.
What is the role of the feedback team in this position?
The role of the feedback team is managed by the Service Manager, who will allocate work among team members to address incidents and queries effectively.