FAQs
What is the job title for this position?
The job title for this position is Application Support Engineer (IBM Sterling Products).
Where is this job located?
This job is a remote position.
What is the duration of this job?
The duration of this job is full-time.
What are the key skills required for this role?
Key skills required include experience with IBM Sterling products (Connect Direct/Control Centre), proficiency in product log analysis, proficiency in Windows/Linux, and excellent verbal and written communication skills.
Is cloud experience a requirement for this position?
Cloud experience is not a requirement but is considered good to have, specifically experience with AWS or Azure.
What specific Managed File Transfer products should candidates be familiar with?
Candidates should have experience with Managed File Transfer products such as Control Center and Connect Direct.
What operating systems should candidates have hands-on administration experience with?
Candidates should have hands-on administration experience with both Windows and Unix operating systems.
Are there any specific scripting or coding skills required for this role?
Yes, Windows/Unix scripting experience and XML coding skills are required.
What hours will the Application Support Engineer be expected to work?
The Application Support Engineer will be expected to work in a 24/7 production support model.
What kind of experience is preferred regarding networking and security?
Candidates should have networking and security experience related to cryptography applications and data security.
Is experience with transmission protocols important for this job?
Yes, hands-on experience with transmission protocols such as sFTP and C:D is important.
What are the expectations for collaboration in this role?
The software engineer is expected to collaborate and act as a team player with other software engineers and stakeholders.

