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Team Manager, Harrods RTW

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CHANEL

12d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • London
  • Quick Apply

AI generated summary

  • You must have strong communication skills, adaptability, decision-making abilities, and a passion for people management while being organized, calm, and able to motivate your team effectively.
  • You will lead the team on the floor, ensure exceptional client experiences, coach staff, drive business priorities, provide feedback to management, and cultivate a thriving, collaborative environment.

Requirements

  • Great communication skills
  • Diplomacy and the ability to filter messages from Senior Managers to the floor and vice versa
  • Adaptability, fearless curiosity, being able to flex into different areas where required and embrace new challenges
  • A calm and confident approach, with a strong sense of responsibility
  • Organised and efficient with an attention to detail
  • The ability to make decisions
  • A talent for motivating others
  • A passion for people management

Responsibilities

  • To lead from the front and act as a strong presence on the floor, ensuring an exceptional client journey through impeccable service, team inspiration and seamless day to day operations, upholding CHANEL’s standards of excellence in every client interaction.
  • The role of a Team Manager acts as a vital link between the boutique team and senior management, aligning daily performance with CHANEL’s strategic vision.
  • Acting as the bridge between the shopfloor and the senior management team.
  • Prominent figure on the floor, leading the team with a collaborative approach.
  • Reporting into the Assistant Managers and ultimately the Boutique Director, providing constant feedback and solving any difficult scenarios as and when they arise, as well as celebrating successes!
  • Motivate and inspire the team to deliver the ultimate Chanel experience
  • Coach the team to ensure and maintain the shopfloor to a luxury standard (VM, wrapping, replenishment).
  • Being able to drive business priorities through FA engagement with CHANEL & Moi, CRM, IFL for example to embed a culture of consistent learning, clienteling and exceptional service.
  • Have a thorough understanding of all operational procedures and systems and support the FA team as appropriate
  • Feedback to the Management team on department performance in terms of sales, merchandising and action plans to elevate the client experience.
  • Creating a thriving team environment and embedding the best conditions for success.
  • Develop a positive culture of psychological safety and constant two-way communication.
  • Ensuring a calm and professional atmosphere through leading by example and being present.
  • Be transformational, by looking to the long term and creating the team of the future!
  • Making things beautiful – understanding luxury and CHANEL’s positioning within it. Protecting the brand for the long term.

FAQs

What is the job title for this position?

The job title is Team Manager for Harrods RTW at CHANEL.

Where is the job located?

The job is located at CHANEL in Harrods RTW.

What type of contract is offered for this position?

The position offers a permanent, full-time contract.

What is the main responsibility of the Team Manager?

The main responsibility of the Team Manager is to lead the team, ensuring an exceptional client journey through service, inspiration, and day-to-day operations while upholding CHANEL's standards of excellence.

Who does the Team Manager report to?

The Team Manager reports to the Assistant Managers and ultimately the Boutique Director.

How does the Team Manager contribute to the team environment?

The Team Manager contributes by motivating and inspiring the team, coaching them to maintain luxury standards and creating a thriving team environment based on psychological safety and two-way communication.

What skills are necessary for this role?

Necessary skills include great communication, diplomacy, adaptability, a calm and confident approach, attention to detail, decision-making ability, and a passion for people management.

What type of culture does CHANEL promote in the workplace?

CHANEL promotes an inclusive culture that nurtures personal growth and values the uniqueness of each individual, enhancing team diversity and effectiveness.

What benefits are provided to employees?

Benefits include private medical insurance, financial wellbeing options like pension and life assurance, mental wellbeing support, lifestyle discounts, employee recognition programs, and CHANEL product discounts.

Are there opportunities for career development?

Yes, there is a defined career path and opportunities for development within the role and the company.

Is the company committed to sustainability?

Yes, sustainability is a key performance driver at CHANEL, and the company strives to integrate sustainability into its operations and initiatives.

How does the Team Manager ensure an exceptional client experience?

The Team Manager ensures an exceptional client experience by leading from the front, engaging with the team, and driving business priorities that focus on learning, clienteling, and delivering exceptional service.

Does the role require flexibility in different areas?

Yes, the Team Manager must demonstrate adaptability and a willingness to embrace new challenges as required in different areas.

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CHANEL

Retail & Consumer Goods
Industry
10,001+
Employees
1910
Founded Year

Mission & Purpose

Chanel is a renowned luxury brand that specialises in haute couture, ready-to-wear clothing, handbags, perfumes, cosmetics, and accessories. The company strives to create timeless, elegant, and innovative products that reflect the essence of French luxury and sophistication. Chanel's overarching aim is to inspire and empower individuals by providing high-quality, beautifully crafted items that enhance personal style and self-expression while maintaining an enduring legacy in the fashion and beauty industries.