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Telesales Advisor - Swindon

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Oak Furnitureland

2mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You should have sales or customer center experience, strong communication skills, attention to detail, teamwork ability, and proficiency in Microsoft Word and Excel.
  • You will provide an exceptional customer experience, manage calls, follow sales scripts, achieve targets, collaborate with the team, stay knowledgeable about products, and ensure compliance in customer data.

Requirements

  • Experience working in a customer centre, ideally within a sales environment - Desirable
  • Knowledge of using scripts and following processes and procedures, enabling achievement of personal and team targets - Desirable
  • Highly skilled at questioning and listening techniques, adopting a persuasive communication style with the ability to influence, generate, and build positive relationships.
  • Demonstrable knowledge and experience of working within successful high-performing teams.
  • Understand the link between customer experience and key metrics such as NPS, Trust Pilot, repeat business, and new sales opportunities.
  • Knowledge and awareness of purchasing motivations and the internal and external factors that could affect purchasing decisions.
  • High level of accuracy and attention to detail.
  • Exceptional verbal and written communication skills.
  • Proficient in computer systems, including Microsoft Word and Excel.

Responsibilities

  • Provide all customers with an exceptional customer experience by sharing their expert knowledge of Oak Furnitureland's extensive product ranges and services.
  • Answer all inbound phone calls in a positive and engaging manner whilst managing individual diaries to follow up on potential leads.
  • Utilise our in-house database to make outbound calls, contact potential loss leads, and overcome objections to purchasing.
  • Follow the Telesales Sales Script to make recommendations based on customer needs, supporting the right purchasing decisions to be made.
  • Contributes towards improving Oak Furnitureland’s customer satisfaction scores, including Net Promoter Score and Trust Pilot ratings, increasing customer loyalty and brand perception, influencing repeat business and new sales opportunities.
  • Consistently achieve personal sales and performance KPIs and targets, supporting the overall Telesales Team in achieving outstanding business performance collectively.
  • Adopting a one-team approach by working closely with the Telesales Managers to create an inclusive team culture aligned with our purpose and values and always displaying our expected behaviours.
  • Positively engage with Partnering 4 Performance, enabling the shaping of personal objectives and robust development plans that support both individual and business growth plans.
  • Deliver business and Telesales ways of working, always adhering to Oak Furnitureland processes, policies, and procedures.
  • Remain up-to-date and commercially aware of internal and external factors that may impact business trade and customer experience.
  • Utilise all training materials and business communications to keep knowledge of Oak Furnitureland products and services up to date, enhancing both personal and business sales performance.
  • Using Oak Furnitureland systems, ensure all customer information is processed compliantly, efficiently, and correctly, following all procedures and policies.

FAQs

When does the Telesales Advisor position start?

The Telesales Advisor position starts on 1st June 2026.

What does the role of a Telesales Advisor involve?

The role involves handling inbound enquiries, discussing existing orders, making outbound calls to warm leads, and delivering exceptional service to customers while representing the Oak Furnitureland brand positively.

Are there any specific sales targets for Telesales Advisors?

Yes, Telesales Advisors are expected to consistently achieve personal sales and performance KPIs and targets, supporting overall team performance.

What are the working hours for this position?

This is a full-time role working 40 hours per week, Monday to Friday, from 9 am to 6 pm, and includes working 2 weekends out of 4.

Is previous experience in a sales environment required for this role?

Experience working in a customer centre, ideally within a sales environment, is desirable but not necessarily required.

What kind of commission can Telesales Advisors earn?

Telesales Advisors can earn uncapped commission rates of up to 0.75% on all sales, 1.1% if team revenue is achieved, and 1.3% if team revenue and KPIs are achieved.

What benefits are included with this position?

Benefits include exclusive employee discounts, generous holiday allowance, an additional day off for your birthday, a competitive pension scheme, comprehensive life assurance, continued development opportunities, a supportive employee assistance program, and free on-site parking.

Does Oak Furnitureland offer opportunities for career development?

Yes, Oak Furnitureland provides ongoing training and growth opportunities to enhance skills and support career advancement.

Is there a commitment to diversity and inclusion in the hiring process?

Yes, Oak Furnitureland is committed to building an open and inclusive work environment where all colleagues have equal opportunity and access to development, progression, and growth.

What is the process following a job offer?

Any job offer is subject to references and a DBS check.

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Oak Furnitureland

You don't just furnish a home, you grow one. #GrowYourHome with Oak Furnitureland

Retail & Consumer Goods
Industry
1001-5000
Employees
2006
Founded Year

Mission & Purpose

Oak Furnitureland is a British retailer specialising in high-quality oak furniture. Their ultimate mission is to provide customers with durable, stylish furniture that enhances homes while offering exceptional value. They aim to democratise access to premium oak furniture, prioritising craftsmanship and sustainability. Oak Furnitureland's purpose revolves around making well-crafted, timeless furniture accessible to a broad audience, promoting longevity and aesthetic appeal in every piece they offer.