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Tesco Travel Money Advisor

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Travelex

Nov 13, 2024

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Quick Apply

AI generated summary

  • You must be numerically proficient, IT savvy, an excellent communicator, and driven to succeed while building relationships and making a positive impact on customers.
  • You will cultivate customer relationships, provide tailored travel money advice, process foreign exchange transactions, meet performance goals, and ensure compliance with regulations.

Requirements

  • Numerically proficient – You’ll need to have a firm grasp of numbers as you’ll be handling large amounts of cash and covering vast amounts of currency regularly daily.
  • IT proficient – You’ll be dealing with computers and in house till systems and ordering systems throughout the day. You will receive full training on our systems, however a basic understanding will give you a great start.
  • Great Communicator - You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs.
  • Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

Responsibilities

  • Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements then tailoring their experience based on their destination
  • Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services
  • Engaging with customers to process all foreign exchange transactions accurately and efficiently
  • Delivering on key performance goals both procedural, operational and customer focused
  • Utilising your keen eye for detail to process daily online FX request and deliveries
  • Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures

FAQs

What is the job title for this position?

The job title is Tesco Travel Money Advisor, specifically referred to as Travel Services Partner.

What are the working hours for this position?

The position requires 19.5 hours per week, with flexible shift patterns available between Monday and Sunday.

What is the salary for this role?

The salary for this role is £12.50 per hour.

Are there any benefits associated with this job?

Yes, benefits include a comprehensive voluntary benefits package, employee wellness programmes, a wide range of employee discounts, flexible hours, 25 days holiday (pro-rata), opportunities for bonuses, and a pension plan with Scottish Widows.

What qualifications do I need to apply for this position?

You need to be numerically proficient, IT proficient, a great communicator, and have a desire to succeed.

What will my main responsibilities be in this role?

Your main responsibilities will include nurturing relationships with customers, providing support and advice on foreign exchange services, processing transactions accurately, achieving key performance goals, and adhering to compliance procedures.

What does the interview process entail?

The interview process includes an initial screening call, an online interview with a numerical test, a bureau visit for a face-to-face meeting with the Bureau Manager, and an offer if you are successful.

Is this position part-time or full-time?

This position is part-time.

Is prior experience in foreign exchange necessary for this role?

No prior experience in foreign exchange is necessary, but a desire to learn and a customer service background can be beneficial.

Does Travelex offer equal employment opportunities?

Yes, Travelex is an equal opportunity employer and values diversity. They do not discriminate based on race, religion, gender, or other statuses.

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Travelex

Finance
Industry
1001-5000
Employees
1976
Founded Year

Mission & Purpose

Travelex is a leading global foreign exchange specialist, providing currency exchange services and international payment solutions. Operating through a network of stores, ATMs, and online platforms, Travelex caters to both individual travellers and businesses. Their goal is to simplify the complexities of foreign exchange, ensuring customers have convenient access to currency services worldwide. Travelex is dedicated to delivering exceptional service, competitive rates, and innovative solutions, making international travel and transactions seamless and efficient.