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Tesco Travel Money Advisor

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Travelex

Oct 24, 2024

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Quick Apply

AI generated summary

  • You must be numerically proficient, IT savvy, a great communicator, and possess a strong desire to succeed and make a positive impact on customers.
  • You will build customer relationships, provide travel money advice, process foreign exchange transactions, meet performance goals, manage online FX requests, and ensure compliance with regulations.

Requirements

  • Numerically proficient – You’ll need to have a firm grasp of numbers as you’ll be handling large amounts of cash and covering vast amounts of currency regularly daily.
  • IT proficient – You’ll be dealing with computers and in house till systems and ordering systems throughout the day. You will receive full training on our systems, however a basic understanding will give you a great start.
  • Great Communicator - You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs.
  • Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

Responsibilities

  • Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements then tailoring their experience based on their destination
  • Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services
  • Engaging with customers to process all foreign exchange transactions accurately and efficiently
  • Delivering on key performance goals both procedural, operational and customer focused
  • Utilising your keen eye for detail to process daily online FX request and deliveries
  • Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures

FAQs

What is the job title for this position?

The job title is Tesco Travel Money Advisor.

What type of employment is this position?

This position is part-time and permanent.

How many hours per week will I be working?

You will be working 12 hours per week.

What is the salary for this position?

The salary is £12.50 per hour plus a monthly bonus.

What are the working patterns for this role?

The role requires flexibility, with the possibility of working various shifts between Monday and Sunday, as per a monthly or weekly rota.

What benefits are offered with this job?

Benefits include a comprehensive voluntary benefits package, employee wellness programs, a wide range of discounts, flexible hours, 25 days holiday (pro-rata), the opportunity to earn a monthly bonus, and a pension plan with Scottish Widows.

What is expected from the Travel Money Advisor in terms of customer interaction?

You are expected to nurture relationships with customers, provide tailored advice on foreign exchange, and engage with customers to process transactions accurately and efficiently.

What skills are required for this position?

Required skills include numerical proficiency, IT proficiency, excellent communication skills, and a desire to succeed.

What does the interview process entail?

The interview process includes an initial screening call, an online interview with a numerical test, a bureau visit to meet the Bureau Manager, and then an offer if successful.

What is the mission of Travelex?

The mission of Travelex is to simplify customers' access to international money, however and whenever they need it.

Is Travelex an equal opportunity employer?

Yes, Travelex is an equal opportunity employer and values diversity within the company.

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Travelex

Finance
Industry
1001-5000
Employees
1976
Founded Year

Mission & Purpose

Travelex is a leading global foreign exchange specialist, providing currency exchange services and international payment solutions. Operating through a network of stores, ATMs, and online platforms, Travelex caters to both individual travellers and businesses. Their goal is to simplify the complexities of foreign exchange, ensuring customers have convenient access to currency services worldwide. Travelex is dedicated to delivering exceptional service, competitive rates, and innovative solutions, making international travel and transactions seamless and efficient.