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Trust Medical Secretary - Anaesthetics

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Norfolk and Norwich University Hospitals NHS Foundation Trust

5d ago

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
    Healthcare
  • Norwich

AI generated summary

  • You must handle patient and staff inquiries effectively, manage communications, transcribe correspondence accurately, assist with translations, and update RTT data per Trust policy.
  • You will handle patient and staff inquiries, manage communications, transcribe correspondence, assist with translations, update RTT, and complete referral templates as needed.

Requirements

  • Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquires from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients.
  • Attend to all communications, for example, emails, faxes, investigation results on a daily basis and prioritising and actioning as required.
  • Accurately transcribe all correspondence by touch typing from audio / digital dictation or shorthand using knowledge of medical terminology. Generate routine and non-routine correspondence independently.
  • Assist patients and their Carers by arranging translation/interpretation facilities.
  • Demonstrate and maintain knowledge and understanding of Trust RTT policy.
  • Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases.
  • Complete the Tertiary referral proforma/template for internal/external referrals as per Trust policy.

Responsibilities

  • Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquires from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients.
  • Attend to all communications, for example, emails, faxes, investigation results on a daily basis and prioritising and actioning as required.
  • Accurately transcribe all correspondence by touch typing from audio / digital dictation or shorthand using knowledge of medical terminology. Generate routine and non-routine correspondence independently.
  • Assist patients and their Carers by arranging translation/interpretation facilities.
  • Demonstrate and maintain knowledge and understanding of Trust RTT policy.
  • Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases.
  • Complete the Tertiary referral proforma/template for internal/external referrals as per Trust policy.

FAQs

What is the primary role of the Trust Medical Secretary in the Anaesthetics department?

The primary role is to act as a point of contact for communications between Consultants, patients, relatives, hospital staff, GPs, and outside agencies, while assisting in office administration and providing an effective secretarial service.

Who will I be working with in the Anaesthetics department?

You will work with 80 Consultant Anaesthetists and up to 50 Resident Doctors.

What types of queries will I need to handle?

You will handle direct and indirect queries from patients, medical and nursing staff, GPs, Social Services, and other health professionals.

Is experience with medical terminology necessary for this role?

Yes, knowledge of medical terminology is required to accurately transcribe correspondence and handle communications effectively.

How do I assist patients who may require translation services?

You will assist patients and their Carers by arranging translation and interpretation facilities as needed.

What administrative tasks are included in the job?

Administrative tasks include transcribing correspondence, updating RTT in accordance with Trust guidelines, completing referral proformas, and managing email and telephone communications.

Are there opportunities for career development and support at NNUH?

Yes, NNUH offers support in career development and various opportunities for advancement.

What employee benefits does NNUH provide?

NNUH provides a range of NHS benefits including flexible working hours, excellent pension schemes, discounted gym memberships, access to physiotherapy services, and many more.

Is on-site support available for staff well-being?

Yes, there is free 24-hour confidential counselling support available for staff.

Who can I contact for more information about the role?

You can contact Karen Hall, the Directorate Operations Manager, at Karen.hall@nnuh.nhs.uk or call 01603 287677 for further details or informal visits.

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Norfolk and Norwich University Hospitals NHS Foundation Trust

Norfolk and Norwich University Hospitals NHS Foundation Trust. #TeamNNUH

Science & Healthcare
Industry
5001-10,000
Employees
2001
Founded Year

Mission & Purpose

Norfolk and Norwich University Hospitals NHS Foundation Trust offers comprehensive healthcare services across Norfolk and Norwich. Their mission is to deliver exceptional, patient-focused care and to advance health through innovation and research. They aim to provide high-quality medical treatment, support community health, and continually improve their services to meet the needs of patients and their families.