FAQs
What is the primary focus of the User Researcher role?
The primary focus of the User Researcher role is to conduct user research for specific products, services, or programs within the collaboration services that support the NHS in delivering secure, user-focused digital platforms.
What types of research activities will I be expected to undertake?
You will be expected to undertake both quantitative research activities like questionnaire design and analysis of quantitative data, as well as qualitative research activities such as interview design, usability testing, facilitating workshops, and ethnographic research.
Who will I present my research findings to?
You will present your research findings to non-research colleagues, ensuring that insights are effectively communicated and understood across different teams.
How does this role contribute to the NHS?
This role supports the NHS by delivering high-quality services for patients, maximizing technology use to boost productivity, and helping reduce health inequalities through collaborative digital solutions.
What kinds of collaboration does the organization engage in?
The organization engages in collaboration with national and international partners to share resources, manage programs, and build communities, all while ensuring secure communication and data exchange.
Is there an opportunity for professional growth within this role?
Yes, there is an opportunity for professional growth as the organization is committed to making the NHS a great place to work, ensuring that staff can make a difference and achieve their potential in their respective fields.
How will the transition to the merged entity of NHS England and the Department of Health and Social Care affect this position?
The transition aims to create a more strategic center for healthcare, focusing on reducing duplication and eliminating waste, which may offer opportunities for improved processes and resource allocation within roles, including that of the User Researcher.
What support is available for onboarding?
If successful at interview, an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR) will be initiated to retrieve key data from your current or previous NHS employer to support onboarding.
Who should I contact for more information about the position?
For further details or to arrange informal visits, you can contact Gemma Rogerson, Senior Programme Manager, at gemma.rogerson2@nhs.net.
What is emphasized in the organization's approach to technology and innovation?
The organization emphasizes optimizing the use of digital technology, research, and innovation to improve healthcare services and ensure value for money.