FAQs
What is the main responsibility of the UX Líder at Banco Santander?
The main responsibility of the UX Líder is to represent local interests in global UX strategies, manage external design resources, define user experience for digital channels and new processes, and ensure coherence in the user experience across various digital platforms.
What level of experience is required for this position?
A senior professional with over 10 years of experience in similar roles, particularly in design team management and the creation and management of UX departments, is required for this position.
What educational background is preferred for this role?
The preferred educational background includes specific training in interaction design and proficiency in relevant tools for the UX function.
Are there any specific methodologies that the UX Líder should be familiar with?
Yes, familiarity with Agile methodologies is important for this role.
Is proficiency in English necessary for this position?
Yes, a high level of proficiency in English is required.
What skills are essential for a UX Líder at Banco Santander?
Essential skills include the ability to define customer experience, knowledge of interface design for both apps and web, and team management capabilities.
Will the UX Líder have opportunities to participate in projects and forums outside of Spain?
Yes, the UX Líder is expected to participate in specialty forums and meetings, representing Spain and ongoing projects.
What is the focus of the UX Líder regarding user feedback?
The UX Líder should base new proposals for improvement on customer feedback and understand interaction standards in the banking sector and beyond.
Will the UX Líder be involved in managing and growing a UX team?
Yes, capturing talent and creating a growing UX team, while developing its identity and working methodologies, is part of the responsibilities of the UX Líder.
What is the nature of the design work involved in this role?
The design work involves defining the user experience for digital channels such as apps and websites, as well as in-office processes and changes.