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Ward Clerk

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Manchester University NHS Foundation Trust

Sep 23, 2024

Applications are closed

  • Job
    Full-time
    Entry & Junior Level
  • People, HR & Administration
    Healthcare
  • Manchester

Requirements

  • Proficient, organised, has good time keeping with excellent people and communication skills
  • Excellent telephone and communication skills
  • Eager to join our Administration team at Wythenshawe
  • Ability to work flexibly and apply a methodical approach to a varying workload
  • Good interpersonal skills
  • Ability to work on your own initiative and as part of a team
  • Excellent IT skills
  • Experience working in a customer service or healthcare environment
  • High levels of personal commitment to facilitate the delivery of a patient focused service

Responsibilities

  • Communicating regularly with patient's relatives and loved ones to provide updates as a point of liaison, facilitating the attendance of patients onto the ward, updating the Hive system, answering and responding to phone calls in a professional and timely manner. Also ordering of relevant paperwork and stationary.
  • To operate within clearly defined limits of policies, procedures, protocols and guidelines within the department and when necessary improve good working practice.
  • You will work alongside the Consultants, Doctors and nurses to ensure our patients receive the best care possible, we are looking for candidates who will bring a positive approach to our working environment.
  • You should demonstrate high levels of personal commitment to facilitate the delivery of a patient focused service.

FAQs

What are the primary responsibilities of a Ward Clerk at OAU?

The primary responsibilities include communicating with patients' relatives, facilitating patient attendance, updating the Hive system, answering phone calls, and ordering relevant paperwork and stationery.

What skills are required for the Ward Clerk role?

Candidates should possess excellent communication and telephone skills, proficiency in IT, good interpersonal skills, the ability to work independently and as part of a team, and a methodical approach to managing a varied workload.

Is previous experience in a healthcare environment necessary for this position?

Yes, prior experience working in a customer service or healthcare environment is expected, as the role involves using IT and communication equipment associated with call handling and data input.

Who will the Ward Clerk collaborate with on a daily basis?

The Ward Clerk will work alongside consultants, doctors, nurses, and the multidisciplinary team (MDT) to ensure the best care for patients.

What kind of work environment can a Ward Clerk expect?

The Ward Clerk can expect a busy and dynamic work environment where no two days are the same, requiring flexibility and strong organizational skills.

What are the expectations regarding IT skills for the Ward Clerk role?

Successful candidates must have excellent IT skills, as they will need to use various communication and data input equipment and systems associated with the role.

How does MFT support career development for Ward Clerks?

MFT provides equal opportunities for career development that are fair, open, and transparent, aiming to foster a culture of inclusion and belonging.

Can I reach out for further information about the Ward Clerk position?

Yes, you can contact Claire Pugh or Bernie Early, the Ward Managers, at claire.pugh@mft.nhs.uk or by calling 01612916690 for further details or informal inquiries.

Is the Ward Clerk role part of a larger healthcare system?

Yes, the Ward Clerk role is part of MFT, which is England’s largest NHS Trust, integrating services across multiple hospitals and community services for over 1 million patients annually.

What initiatives is MFT pursuing to support sustainability?

MFT is embarking on a new Green Plan to outline how the organization will contribute to making healthcare more sustainable.

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Manchester University NHS Foundation Trust

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Manchester University NHS Foundation Trust (MFT) is one of the largest acute Trusts in the UK, employing over 20,000 staff. We are responsible for running a family of nine hospitals across six separate sites, providing a wide range of services from comprehensive local general hospital care through to highly specialised regional and national services. We are the main provider of hospital care to approximately 750,000 people in Manchester and Trafford and the single biggest provider of specialised services in the North West of England. We are also the lead provider for a significant number of specialised services including Breast Care, Vascular, Cardiac, Respiratory, Urology Cancer, Paediatrics, Women’s Services, Ophthalmology and Genomic Medicine.