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Workplace Operations Manager

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Etsy

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • People, HR & Administration
    Facilities Management
  • Brooklyn
  • Quick Apply

AI generated summary

  • You need 3-5 years in office/project management, vendor management experience, strong communication skills, digital literacy, problem-solving abilities, and flexibility for support.
  • You will manage daily operations, oversee team training, ensure employee experience through service requests, handle storage and desk policies, lead event support, and collaborate with cross-functional teams.

Requirements

  • 3-5 years of office and project management experience, specifically in a commercial office setting.
  • Demonstrated experience in vendor management, particularly cleaning, mailroom and porter services
  • Ability to work cross-functionally and communicate effectively with high level management, while accommodating employee requests with empathy
  • An upbeat disposition and a sense of humor, plus an ability to remain calm under pressure and flexible in the face of changing priorities
  • Adept problem-solving skills and meticulous attention to detail
  • Strong interpersonal and communication skills, both written and verbal
  • Proficient digital literacy. Experience with Google suite, Zendesk, Monday.com and MAC is preferred
  • Excellent verbal and written communication skills. You'll work alongside a diverse community!
  • Maintain a personal schedule to remain flexible for off hours/emergency support.
  • A trust in and commitment to Etsy’s vision, mission and values.

Responsibilities

  • Responsible for day-to-day operations and work closely with our internal teams to ensure a high standard across office operations including cleaning, mailroom organization, storage and supply management, and space setups
  • Manage and train a team of Workplace contractors including cleaning, mailroom management and porter support
  • Provide an outstanding employee experience by overseeing the management of Zendesk service tickets and Workplace slack channels, ensuring our team understands their needs and delivers the right solutions.
  • Manage storage spaces and desk policy and enforcement including storage space management, locker management, dedicated desking, and resetting of spaces.
  • Lead team onsite and event operational support including space setups and resets
  • Provide strong leadership to the team with a willingness to jump in the trenches with your team to remove barriers to help solve problems.
  • Proactively partner with cross functional teams including Facilities, Protection, IT/AV, and Community & Events to coordinate services and streamline processes
  • Track service metrics, budgets and operational trends to identify opportunities for improvement and efficiency
  • Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

FAQs

Do we support remote work?

Yes, we do remote work but in a hybrid format; candidates are expected to be present in Etsy's Brooklyn Office once or twice per week, depending on their proximity to the office.

What qualifications are required for this role?

The ideal candidate should have 3-5 years of office and project management experience, particularly in a commercial office setting, along with demonstrated experience in vendor management.

Is previous experience with Zendesk necessary?

While it's preferred, experience with Zendesk is not strictly necessary; proficiency in digital literacy and familiarity with tools such as Google Suite, Monday.com, and MAC are important.

What kind of work will I be doing day-to-day in this role?

Day-to-day tasks will include overseeing office operations, managing a team of contractors, handling service tickets, managing storage and desk policies, and coordinating with cross-functional teams among other duties.

What is the salary range for the Workplace Operations Manager position?

The salary range for this position is $106,000.00 - $138,000.00.

Will I be eligible for any additional benefits?

Yes, in addition to salary, you will be eligible for an equity package, an annual performance bonus, and competitive benefits that support you and your family.

What qualities are important for success in this role?

Important qualities include effective communication skills, problem-solving abilities, attention to detail, a sense of humor, and the ability to remain calm under pressure.

Is this position focused on any specific demographics?

No, Etsy values diversity and encourages people from all backgrounds, ages, abilities, and experiences to apply.

Will I be required to support after-hours emergencies?

Yes, you should maintain a personal schedule that allows for flexibility to support off-hours and emergency situations as needed.

Can I include a cover letter with my application?

Yes, you are encouraged to include a cover letter along with your resume to showcase your individuality and experiences.

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Etsy

Keep Commerce Human

Technology
Industry
1001-5000
Employees
2005
Founded Year

Mission & Purpose

Etsy is an online marketplace that connects millions of buyers and sellers around the world, specializing in unique, handmade, vintage items, and craft supplies. The platform empowers small business owners and individual creators to showcase and sell their products to a global audience. Etsy’s mission is to keep commerce human by building a more fulfilling and lasting world through creative entrepreneurship. Its purpose is to foster a community where people can discover and be inspired by creativity while supporting independent businesses.