How Huzzle Built a Fulfilment Team Responsible for Up to 25% of All Shifts

Summary

With shift fulfilment spread across multiple teams, Florence partnered with Huzzle to build a dedicated team focused on its most critical operation: getting shifts filled. Today, Huzzle hires make up 75% of the Fulfilment Team and are responsible for filling approximately 20–25% of all shifts each month. By creating a dedicated, adaptable team, the business has increased its fill rate, streamlined operations and freed up internal resources to focus on other priorities.

Key challenges

“Before partnering with Huzzle, what were the key challenges that you were facing?”

Before working with Huzzle, the core of our business, getting healthcare professionals into shifts, didn’t have a clear owner. That work sat between several teams, which stretched everyone’s workload and made it hard to give shift fulfilment the focus it needed. We wanted an offshore partner to help us build a dedicated Fulfilment Team: one streamlined team whose sole focus is filling shifts and supporting the wider business.

Results

“So far, would you say that Huzzle has helped you overcome these challenges / achieve these goals?”

The team from Huzzle now makes up three-quarters of our Fulfilment Team and has been instrumental in its success. They’ve been hardworking, responsible and quick to learn, and they’ve adapted well as we’ve changed the team’s structure and responsibilities. Having a dedicated team has given the rest of the business more room to focus on their own priorities, while the Fulfilment Team concentrates on what matters most to our customers: getting shifts filled.

“Are there any specific results/highlights that you’d be willing to share?”

Since the Huzzle team joined, our fill rate has increased, and each month they’re responsible for filling around 20–25% of all shifts through our platform. That’s a significant share of our core business being delivered by a team that didn’t exist before our partnership with Huzzle.